Birch Hill Suites Kansas City - Independence

Having it promoted on ******* was very deceiving, we trust ******* and have been booking our hotels/flights through them for years now. this property should not be promoted on any website. It is right next to the highway, very loud during the night. we did not feel safe, it was extremely dirty inside the room, the floors had some moist covering, it looked like it was coming from condensation but it was dirty at the same time, we couldn’t walk without shoes on. The smell inside the room is horrible, we were coughing regularly. It didn’t feel safe/healthy to breathe inside that room. We tried spending the night there because it was so late and we were tired, but just couldn’t so we booked another hotel and had to leave. When we went back to the hotel the next day to give the keys back we told them that we couldn’t stay there because people are smoking in the adjacent rooms and the environment was just not healthy, they said they don’t do refunds. I expect ******* to reimburse for this booking, because it is not up to standards by any means

For the price is okay. It could use better cleaning. Elevator feels like is going to break. Staff is very friendly. More blankets will be better.

Staff was courteous, room was not as clean and run down, sink was clogged and reported to front desk which they said maintenance would come the following morning, checked out 4 days later and never came. Also no hairdryer or iron incase you need that nor shampoo just 2 bars of soap

We stayed here after a Royals game on our way to St. Louis as a quick night stop. I have never wanted to leave a hotel before checking in. The parking lot was full people that apparently live there full-time. there was stuff smeared all over the floor in the bathroom on the counter in the kitchen. it was the dirtiest place I’ve ever stayed in. Really sad too because someone put money in it at one time. It has a potential to be beautiful, but is not maintained at all and the clientele is living there. We didn’t even shower the next day because our bathroom faucet was missing a shower button just a screw.

Awful experience, as soon as I checked in and went into the room, I ran away. Place is filthy, room smell like cigar and wetness at the same time. Bed looked dirty, stained with yellow stained sheets. There are people wandering around the hallways and hanging around the stairs. Many of them seem to be up to no good. I found another hotel, didn’t spend more than 10mns here

Waited 30 mins to check in, didn't have a remote, there was bugs, nobody around for kore towels.

Great staff they're very helpful everything tries to be maintained when we concern is not being able to get quarters for washing machines and drivers

The house staff was helpful and quick to respond, however, the properties in dis repair., I didn’t even sleep there in the bed because there were cockroaches everywhere. I couldn’t even relax enough to get any sleep. I took my change of clothes out of my suitcase real quick and put my suitcase in my car so none of the little hitchhikers get a free ride to my house in my suitcase. I did not get any rest. Unless you are used to those kinds of things I wouldn’t stay here.

The room was dirty, there was a leak in the bathroom ceiling since the leak was intermittant they wouldnt change my room. Just put a bucket under it to catch the water.