Staybridge Suites Kansas City-Independence by IHG

Room 338 was SO hot. Adjusting the thermostat to the lowest setting on AC did not help. The blower ran continuously and was so incredibly loud it gave me a headache and I had to leave and checkout after 3 hours even though my reservation was non refundable :(

The property was clean, breakfast were always hot and varied. The parking lot is awful. So many potholes that you could not avoid them.

Stayed with family for two days. (Booked four days and canceled last 2 days) Breakfast was good, but the pool was closed during our stay. Most of the washing machines and dryers were not working, which was inconvenient. The parking areas had a lot of potholes, and no pillows were provided for the sofa bed.

We’ve stayed here every time we go to Kansas City. Housekeeping failed as I think they only made the bed, never changing the sheets as there was so much hair it was gross. Then the hide a bed had no sheets what so ever. The receptionist was the only one working her tail off on a Friday night trying to help us, check people in and deal with door dash drivers on top of that. She had a lot going on but still was the nicest lady to everyone.

Pros: Nice hot breakfast. Checked out a day early with no problem. Cons: Parking lot is very rough. Room smelled a bit musty or something. Door to bathroom was a sliding 'pocket' door, was off the track and took a lot of force to open and close. Shower was of the 'walk-in' or 'roll-in' type, and let a lot of water spill out onto the tile of the bathroom floor, making it slippery. Sink in bathroom had a leak - when you turned the water on, the sink counter top got all wet and water dripped onto the floor. Overall: The property is run-down and I will not stay here again.

When we got to our room, we noticed that most of the outlets on the walls did not work. We had to switch the plugs for two of the lamps so they would actually turn on. The only outlets in the bedroom we found that worked were the outlets in the bedside lamps. BOTH bedside and desk phones did not work. Bedside phone rang, beeped a few times and disconnected. The desk phone in the living space didnt work. We later found out that the neither of them were connected to the right port. The fire alarm in our room went off for a solid minute. No one was cooking or smoking, so we were a wreck trying to figure out what was happening. (That's how we found out the phones didn't work. I can't imagine if it was an actual emergency.) People at the desk were passive aggressive and dismissive. After we brought our concerns to them about the phones and smoke detectors, they just said they'd call maintenance and brushed us off. They don't have actual privacy curtains that close on the second floor. They have a sheer curtain, and that's it. Privacy (from the shower, to the bedroom & living space) didn't feel like and option for our room. We had an upstairs neighbor who stomped around during quiet hours that woke us up multiple times. We let it go the first night, but the second night was worse. I called the front desk and all that was said was they tried calling before from other people complaining and could try to call again. Nothing changed. To their credit, the room was clean.

Loved this hotel, my new spot in KC. The rooms are huge, love the outdoor space and free breakfast!

Wonderfully friendly staff. Disappointed the pool wasn’t open for Spring break visit. Room was perfect. Thanks!

Breakfast is great evening. Reception was awesome. Room was clean. Parking lot was free.