Valoraciones de DoubleTree by Hilton Noumea Ilot Maitre Resort

El transporte gratuito en barco y el transporte de equipaje a la habitación fueron muy sencillos. El desayuno tenía una amplia variedad de opciones y fueron muy cuidadosos con la higiene, lo cual fue realmente impresionante. Es difícil ver tortugas marinas nadando, pero había bastantes, así que creo que es una buena idea mantener los ojos bien abiertos para verlas.

El buffet era ciertamente caro, pero los camarones al ajillo estaban tan deliciosos que tuve que rellenarlos muchas veces. El personal del restaurante también fue amable.

El mar es muy hermoso. Hay un arrecife de coral justo frente a la costa de la villa acuática, que creo que es fantástico para bucear. Sin embargo, el servicio es un poco decepcionante. No importa cuántas veces llamé para confirmar el transporte en barco antes de mi viaje, nunca me respondieron. Cuando me comuniqué con el servicio de atención al cliente de Hilton en EE. UU., primero me respondieron de una manera completamente poco convencional, diciendo que podía tomar un taxi, y luego me dijeron que no podían darme mi dirección de correo electrónico porque no la habían publicado, así que Tuve que llamar al lugar. Al final, recibí una dirección de correo electrónico del servicio de atención al cliente de Trip.com y pude reservar un barco enviándoles varios correos electrónicos. Había gente en tierra esperando durante horas sin poder subir al barco. Además, el personal es demasiado profesional y no parece hacer nada más que su propio trabajo. Si su habitación no ha sido limpiada durante un día y usted llama, la persona al otro lado de la línea de atención simplemente dice que se comunicará con el personal de limpieza, pero cuando les pregunta cuándo la limpiarán, no lo hacen. No contestas, así que vas directamente a la recepción. Así que terminé teniendo que negociar. Poco después se organizó la limpieza, pero la conversación telefónica fue como, ¿qué diablos? Además, incluso cuando pido agua en los restaurantes, no me la traen. Cuando pedí un plato en la barra nunca me lo trajeron, así que tuve que ir al buffet a buscar un plato. ¿Eso significa que no hace nada más que su propio papel o es olvidadizo? Supongo que no todo el mundo es así, y cuando conozco a algunas personas así, me siento un poco decepcionado.

¡Me alojé en la cabaña de mis sueños en el agua! ¡El servicio es muy bueno y es un gran resort! ¡Definitivamente me quedaré aquí nuevamente cuando vaya a Nueva Caledonia! ¡Recomendado!

Location is absolutely beautiful and the snorkelling is insane! Every morning we snorkelled with over 10 turtles but beware of the sea snakes (they tend to swim away from you though.) Rooms were really nice and tidy too. Only down fall was the customer service and the food. Food was really expensive and not much variety.

Very nice quiet and tranquil island just off Nouméa. Beautiful snorkeling if weather is calm, tons of titles, harmless sea snakes and rays. Buffet is great, but you can’t have it every day. Not a place to spend a whole week, but 2-4 days is fine and very relaxing.

Awesome! But food : waaay too expensive

Great view of Darling Harbour. Given the high floor as requested. There is no parking on the hotel premises. Hotel provided discounted car park at Wilson Car Park, located opposite the hotel.

We stayed in both the overwater bungalow and the land bungalow to celebrate a birthday and enjoy our vacation. While we were satisfied with the accommodations themselves, we found the staff’s service and overall level of hospitality to be significantly lacking. For example, during check-in, no explanation was provided — we were simply handed the key. I later had to ask about the breakfast hours, Wi-Fi access, and other essential information myself. When we requested additional water, we were told it would be provided the next day, and the phone call was abruptly ended. When we came for dinner, staff members looked at us and walked past without offering any greeting or assistance. We had to approach and stop a staff member ourselves, and only then were we shown to our table. While we were swimming in the ocean, a staff member shouted loudly at us from a distance, signaling for us to return to the bungalow. We were later told it was because sharks could appear; however, the way it was handled — yelling loudly and speaking in an irritated tone toward guests — felt unprofessional and inappropriate. Most disappointing was the lack of acknowledgment on the birthday itself. It felt as though the attitude was, “It’s your birthday, so what?” We believe that a property carrying the Hilton brand name should employ staff with a high standard of hospitality skills and professionalism. Although the facilities were satisfactory, the service we received from the staff greatly diminished our overall experience. The staff members themselves seemed kind, but it appears that comprehensive training in hospitality and guest service is very much needed.

It was a nice stay, the food is cral but so better bring with you on the island.

Overcharge me. two adults, but I have 3 children, and I already paid for one as an adult. Never respond to email.

Located in a very beautiful place and all staffs are super kind and helpful. The food choice was a bit limited but acceptable considering the location (island). Strongly recommend to stay there for a family vacation.

ABANDONED BY THE HOTEL. FRUSTRATION. Booking a 5-star Hilton hotel only to be completely abandoned. Terrible experience and service before, during, and after. The hotel is located on a private island, with access ONLY via its own transportation—a hotel-operated boat. When we made the reservation (November 2024), we provided our contact details and arrival schedule to receive instructions from the hotel. THEY NEVER RESPONDED. We followed up 10 times in the 30 hours prior to our arrival, requesting any kind of response. THEY NEVER RESPONDED. We reached out via email, phone, and the reservation management platform. THEY NEVER RESPONDED. We lost our flight from Sydney to New Caledonia and our accommodation, as we were supposed to arrive on an island with only one flight per week and had no confirmation of access to the hotel we had booked. Today, three months later (February 2025), we have repeatedly reported the hotel's lack of professionalism to Hilton, yet neither Hilton nor the hotel have apologized for abandoning us. This has been the worst and most incomprehensible experience I have ever had as a travel journalist, a profession that requires me to travel extensively throughout the year.

Excellent ! Superbe