Valoraciones de Park Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Anonymous User,Greetings from Park Inn By Radisson Iloilo. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Park Inn By Radisson Iloilo in the near future. Sincerely, Marlon ManaloFront Office ManagerPark Inn By Radisson Iloilo

Respuesta del alojamiento: Dear Guest User,Thank you for taking the time to share your feedback regarding your recent stay at Park Inn by Radisson Iloilo. We sincerely apologize for the disappointing experience you encountered, particularly with the cleanliness and overall condition of the room.Please know that what you described does not reflect the standards we strive to uphold. The presence of insects, stained linens, and uncleaned surfaces is unacceptable, and we are truly sorry for the inconvenience and discomfort this caused. We also regret the delayed response time in addressing your concern, though we are glad to know our Duty Manager extended assistance and apologized during your stay.Your feedback has been immediately shared with our Housekeeping and Maintenance teams for thorough investigation and corrective action. We are committed to making improvements to ensure this does not happen again.We value your honest feedback and truly regret that your stay did not reflect the quality expected from our brand. We hope you might give us another opportunity in the future to restore your trust and deliver a much better experience.Warm regards,Marlon ManaloFront Office ManagerPark Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Morning Momma,Greetings from Park Inn by Radisson Iloilo!Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you appreciated our prime location and the convenience of being directly connected to SM City Iloilo.We understand your comment about the room size, and we appreciate your honest feedback. While our rooms are designed to maximize comfort within the available space, we're glad that our excellent location helped enhance your overall experience by providing easy access to shopping, dining, and entertainment options.Thank you for choosing to stay with us, and we hope the convenience of our location made your visit to Iloilo enjoyable.Best regards,Aaron SusonDuty ManagerPark Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Guest User,Greetings from Park Inn By Radisson Iloilo.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Marlon ManaloFront Office ManagerPark Inn By Radisson Iloilo

Respuesta del alojamiento: Dear joshxxi, Greetings from Park Inn by Radisson Iloilo!I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo

Respuesta del alojamiento: Dear ElJo,Greetings from Park Inn by Radisson Iloilo!I would like to sincerely thank you for taking the time to share your recent experience with us. First and foremost, I would like to extend my deepest apologies for the disappointment and frustration you experienced during your stay at Park Inn by Radisson Iloilo. We truly value your feedback, and I deeply regret that we fell short of the high standards that you have come to expect from us.I am very sorry to hear about the issues you encountered with our staff at the pool bar. It is never our intention for any guest to feel uncomfortable or unimportant, and I understand how unprofessional behavior can affect your overall experience. I have already shared your comments with our team for immediate review, and we will work hard to address this matter with the utmost urgency to ensure that such incidents do not happen again in the future.Additionally, I apologize for the lack of communication regarding the coordination of food and drinks for your child's birthday. It is incredibly disappointing to hear that your efforts to plan ahead were met with no follow-up. I can assure you that this is not the level of service we aim to provide, and I will be personally overseeing improvements to our communication protocols to avoid this type of oversight in the future.The issue with the air conditioning in our lobby is certainly concerning, and I apologize for the discomfort you experienced upon entering. Please rest assured that we are already investigating the issue, and we will be taking appropriate steps to ensure a more comfortable environment for all guests.I am also deeply sorry to hear that the quality of the food at our restaurant has diminished. This is something we are taking very seriously, and we are working closely with our culinary team to make the necessary improvements.Lastly, I want to acknowledge that you have been a loyal guest in the past, and I understand that this recent experience did not reflect the level of service you’ve come to expect from us. We are committed to restoring the quality and service that made you a frequent visitor, and I hope you will give us another chance to make things right.Thank you once again for your honest feedback, and please accept my sincerest apologies for the inconvenience and discomfort you experienced. If you have any further concerns or if there’s anything else I can do to assist, please don’t hesitate to reach out to me directly at [phone number] or [email address].Sincerely,Marlon ManaloAsst. Front Office ManagerPark Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Marylen_Arlos11,Greetings from Park Inn by Radisson Iloilo! Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that you enjoyed the great view and the peaceful atmosphere during your stay.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon for another memorable experience.Sincerely,Aaron SusonDuty ManagerPark Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Aya01,Greetings from Park Inn by Radisson Iloilo!Thank you for taking the time to share your feedback. We’re glad to know you appreciated the convenience of our location and had a pleasant experience with our facilities, especially the room and pool. We look forward to welcoming you back on your next visit to Iloilo.Best regards,Aaron SusonDuty ManagerPark Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Fmjp,Greetings from Park Inn by Radisson Iloilo!Thank you for sharing your recent experience with us. We are pleased to hear that you appreciated the warm service provided by our team, from security to reception. We're glad that your check-in and check-out processes went smoothly and that you found your room clean and comfortable.We also appreciate your feedback regarding the TV mirroring feature. We will take your comments into consideration as we work to enhance our amenities for all guests.We look forward to welcoming you back soon!Best regards,Aaron Suson Duty Manager Park Inn by Radisson Iloilo

Respuesta del alojamiento: Dear MARIECAR DELA CRUZ,Greetings from Park Inn by Radisson Iloilo!Thank you for your feedback. We're pleased to know you liked our location and its proximity to SM Iloilo.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Best regards,Aaron SusonDuty ManagerPark Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Guest User,Greetings from Park Inn by Radisson Iloilo!Thank you for sharing your experience with us! We're so happy to hear that you had a relaxing stay and that the suite was spacious and comfortable for you and your companions. It’s great to know that we could provide a restful environment after your busy day. We’d love to welcome you back anytime and look forward to your next visit!Best Regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo

Respuesta del alojamiento: Dear dela cruzeduardo, Greetings from Park Inn by Radisson Iloilo!I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Guest User, Greetings from Park Inn by Radisson Iloilo! I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Aaron Suson Duty Manager Park Inn by Radisson Iloilo

Respuesta del alojamiento: Dear Guest Pu1121,Greetings from Park Inn by Radisson Iloilo! I am personally reaching out to thank you for providing your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Marlon ManaloAsst. Front Office ManagerPark Inn by Radisson Iloilo