Sheraton Huizhou Beach Resort

Valoraciones de Sheraton Huizhou Beach Resort

Sheraton Huizhou Beach Resort

No.1 Jinhai Road, Xunliao Town, Huidong, Guangdong, 516367, ChinaVer datos del hotel
Sheraton Huizhou Beach Resort
Sheraton Huizhou Beach ResortSheraton Huizhou Beach ResortSheraton Huizhou Beach Resort
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Valoraciones de usuarios

4/5
987 valoración
Valoraciones reales
Ubicación4.2
Instalaciones3.8
Servicio4.1
Limpieza4.1
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Todos los comentarios(987)
Valoraciones positivas(873)
Valoraciones con fotos/vídeo(362)
Playa fabulosa(87)
Piscina estupenda(73)
Personal de recepción amable(58)
Estupendo para niños(40)
Olor extraño en la habitación(35)
Cerca de la playa(25)
Valoraciones negativas(114)
CN Man 420
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: may 2024
Parejas
8 valoración
3.2/5
Fecha de publicación: 10 jul 2024
La única razón para reservar este hotel es si tienes un perro y quieres llevarlo a la playa. El hotel ha visto días mejores. Toda el área de la piscina fue cerrada y drenada excepto un área para niños. Tienen una playa privada pero, sinceramente, la playa pública de al lado es mucho mejor.
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KIRIENA 丁香CARRIE
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: jul 2024
Parejas
10 valoración
5.0/5
Excepcional
Fecha de publicación: 21 jul 2024
El territorio es bueno, la playa está limpia, estuvimos aquí por segunda vez.
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Natgo
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: may 2024
Parejas
16 valoración
5.0/5
Excepcional
Fecha de publicación: 7 may 2024
Agradable estancia y agradable experiencia. Lugar apartado con entorno natural. Buen servicio y personal amable. Comida deliciosa e instalaciones cómodas. Lo pasé muy bien allí.
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Respuesta del alojamiento: Estimado huésped, gracias por su estadía en Sheraton Huizhou Golden Bay Resort y exprese su amor y elogios al hotel. Le damos una sincera bienvenida nuevamente para que experimente el cálido y atento servicio del Sheraton. Gracias.
Katie Khai
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: mar 2024
Familias
10 valoración
5.0/5
Excepcional
Fecha de publicación: 17 abr 2024
Un buen desayuno. Las habitaciones son muy grandes, muy tranquilas. ¡El territorio del hotel es hermoso y tiene su propia playa!
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Usuario invitado
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: jun 2023
Familias
1 valoración
4.7/5
Fantástico
Fecha de publicación: 28 jun 2023
Pasamos dos noches en el Sheraton Huizhou Beach. Nos lo pasamos muy bien y disfrutamos de un espléndido clima de verano. Hay 5 piscinas en el hotel, además de algunos baños termales al aire libre. Disfrutamos nadando en todos ellos. La playa grande NO está limpia, y aunque parece que eso no es responsabilidad del hotel, creo que deberían invertir en limpiarla al menos una vez cada pocas semanas, ya que la basura acumulada (juguetes, plásticos, mosquiteros, zapatos, etc.) .) hace que la experiencia de caminar sobre él sea un poco decepcionante y no tan agradable. Además de eso, incluso si el hotel en sí está un poco desgastado, sigue siendo aceptable, tranquilo por la noche y limpio. Todo el personal fue muy servicial, servicial, muy eficiente y nos brindó una atención excelente, especialmente Cassie en la recepción. El desayuno buffet es bueno, muy completo. En general me encantó la experiencia, y como el precio es razonable, seguramente regresaré para pasar unos días más de relajante descanso aquí, lo recomiendo notablemente en Temporada Baja. ¡Felicitaciones a todo el personal del Sheraton!
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Respuesta del alojamiento: Manteniendo nuestro compromiso de brindar una experiencia memorable con un servicio excepcional, esperamos tener la oportunidad de mejorar su experiencia con nosotros cada vez que sus viajes lo traigan de regreso a Huizhou.
Usuario invitado
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: jul 2022
Viaje con amigos
1 valoración
4.7/5
Fantástico
Fecha de publicación: 31 jul 2022
El mar está limpio y fresco. ¡El servicio es increíble, como 5 estrellas! Sólo las habitaciones ya eran un poco viejas, pero para nosotros no era importante. Gran territorio, jardines, 3 o 4 piscinas, comida sabrosa. Zona tranquila, no demasiadas personas, playa privada. Disfrutamos demasiado.
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Respuesta del alojamiento: Estimado huésped: Gracias por elegir quedarse con nosotros y compartir sus comentarios. Realmente lamentamos su experiencia. Siempre nos esforzamos por mejorar nuestro servicio e instalaciones a través del esfuerzo de cada personal. Gracias por sus valiosos comentarios y le damos la más sincera bienvenida a usted y a su familia para que experimenten nuestro cálido servicio. De nuevo, muchas gracias. Salud.
Matt8888
Suite tipo boutique
Fecha de estancia: sep 2024
Familias
20 valoración
3.2/5
Fecha de publicación: 1 oct 2024
Only one of the restaurants was open; for a resort, it felt like there was nothing to do.
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CIRO
Habitación deluxe (2 camas), con vistas al mar
Fecha de estancia: may 2024
Familias
6 valoración
2.5/5
Fecha de publicación: 5 may 2024
overpriced hotel. old and bad maintenance, for sure no more there
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Respuesta del alojamiento: Thank you very much for your feedback. We are fully aware that the aging of facilities and inadequate maintenance can significantly impact guests' stay experience, and this is an area we have been striving to improve. We will take your feedback seriously and use it as an important reference for enhancing our service quality and facility maintenance. We will strengthen regular inspections and maintenance of hotel facilities to ensure they are always in good working condition, providing you with a more comfortable and reassuring accommodation environment.Moreover, we recognize that pricing is a crucial factor for guests. We will be more cautious when setting our pricing strategies, ensuring that prices are commensurate with the quality of service, and strive to offer more discounts and promotional activities to reward guests' support and trust. However, we still hope you will give us a chance to prove our changes and improvements. If you have any opportunity to visit us in the future, we will wholeheartedly provide you with even better and more attentive service to make up for your unpleasant experience this time. Thank you once again for your valuable input. We will continue to work hard to deliver a more satisfying stay experience for every guest. If you have any further questions or need assistance, please feel free to contact us.
Usuario invitado
Habitación deluxe (2 camas), con vistas a la montaña
Fecha de estancia: jun 2023
Familias
1 valoración
2.2/5
Fecha de publicación: 4 jun 2023
The worst Sheraton property I’ve ever visited. It’s like a 3 star business hotel tbh. This place is a joke. About half of the area between the main building and the ocean is abandoned. Several pools are empty and growing algae. The Wifi in the room didn’t work for a whole day. The seaside BBQ was garbage. The bell boy had no idea what he was doing. Breakfast doesn’t start til 7:30. From the lobby the main view is of an industrial facility across the bay. Everything is in disrepair. The AC works, some pools are serviceable, and there are some friendly staff but over all this place needs to be overhauled or shut down.
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Respuesta del alojamiento: As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Alina
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: may 2023
Viaje con amigos
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 17 may 2023
It’s the second time in this hotel. It’s definitely not new but still ok. I’d chosen it for the second time because of the service and nice territory. There are lots of things to do even when it’s not the hot season. The beaches are quite clean as well as the sea. We stayed there during May holidays and as I know all the rooms were booked but we didn’t feel that there were lots of people, not noisy at all.
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6/14
Respuesta del alojamiento: Dear guest, Thank you for choosing to stay with us and share your comments. We are truly sorry about your experience. We are always striving to get our service and facilities better through the effort of every staff. Thank you for your valuable comments and we sincerely welcome you and your family back to experience our warm service. Thank you very much again. Cheers.
Anastasia
Habitación deluxe (cama doble) con vistas al mar
Fecha de estancia: may 2023
Familias
6 valoración
3.5/5
Fecha de publicación: 28 may 2023
Room was ok but too old, a little smell of mold, facing the sea Kids pool good size, but noisy with loud music playing, adults pool just nothing impressive, not enough sunbeds, for two pools only about 7 chairs There was a wedding starts late in the evening till about 11:30 at night, lots of noise and fireworks . The beach is clean, sea is clean enough. No restaurants in a walking distance, so we drove , all food is same everywhere, no western food accept the hotel .
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Respuesta del alojamiento: As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
852 Serendipitous Life
Habitación deluxe (cama doble) con vistas al mar
Fecha de estancia: oct 2023
Parejas
9 valoración
2.5/5
Fecha de publicación: 7 oct 2023
Very surprised about my experience considering this is Sheraton hotel. The location is in a distant area of the city of Huizhou but very quiet. There’s a decent number of things to do but all of very average or poor quality. It was a prime holiday time and everything advertised was either closed or I’m told in the case of the Spa, it had been closed for several years, even though signs were still posted about there being a spa. The beach was small rocky and quite frankly littered with large shipping containers in the distance and a large powerplant which ruined the view during sunset. The breakfast was bland and the evening dinner buffets were stopped. My partner and I decided to instead order takeout as the quality and price were not worth it. Staff were very kind and helped when possible, service is a mixed bag as one individual gave me a sloppy bag of water when I called for some. Others amenities were even offered: I needed a taxi to take me to the train station but I’m told there were no drivers at the hotel. Overall I will not be returning. Quite frankly I don’t see myself returning to Sheraton as this isn’t my first time having a poor stay with them.
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Respuesta del alojamiento: Dear guest, Thank you for choosing to stay with us and share your comments. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Huizhou.
Amine Arwich
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: ago 2023
Familias
8 valoración
4.2/5
Muy bueno
Fecha de publicación: 8 oct 2023
Good beach and very helpful staff Very good breakfast and dinner options. Old hotel must do renovation asap
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Respuesta del alojamiento: Dear guests, Thank you very much for staying at Sheraton Huizhou Golden Bay Resort and sharing your experience here. We will continue to devote ourselves to the maintenance and maintenance of facilities and equipment. We sincerely welcome you back to experience Sheraton warm and friendly service again. Thank you.
Jake Thomas
Habitación deluxe (cama doble grande), con vistas a la montaña
Fecha de estancia: jul 2023
Parejas
7 valoración
4.2/5
Muy bueno
Fecha de publicación: 12 jul 2023
Reception was very helpful and the service was very nice, they helped a lot. Breakfast was adequate and their are restaurants nearby the hotel with good reasonable deals because eating on the resort would be costly. Very clean rooms with strong air conditioners However the hallways of the hotel look a little outdated and could do with a little more modernizing, If you don’t have your own car then transportation wise getting here maybe a little tough, from the bus or the train station is far away.
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Respuesta del alojamiento: Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Huizhou Beach Resort.
JLouise
Habitación deluxe (2 camas), con vistas a la montaña
Fecha de estancia: ago 2022
Parejas
12 valoración
4.0/5
Muy bueno
Fecha de publicación: 29 ago 2022
After a stressful week we are so happy to be here this place is so perfect to unwind and breathe a little. We enjoyed the private beach we had moment to have some quality time and also the pool. 3 pools are working so it wasnt crowded. It was so perfect for us as couple because the place was so intimate quite and peaceful. There just 1 concern, about the service most of the staff doesnt speak english so it was hard for us to order anything ( this is just for foreiners) but understandable . We still want to go back 😍🥰❤️
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6/16
Respuesta del alojamiento: Dear guest, Thank you for choosing to stay with us and share your comments. We are truly sorry about your experience. We are always striving to get our service and facilities better through the effort of every staff. Thank you for your valuable comments and we sincerely welcome you and your family back to experience our warm service. Thank you very much again. Cheers.