Royal Ours Blanc Hôtel & Spa

房間裏沒有電話可以聯繫前台 不過服務態度很好

Well well well, where do I start with this place!! Came on a skiing holiday with my girlfriend for 4 days and it’s safe to say the royal ours blanc hotel ruined our holiday. We was on the same flight as 2 couples who are from our area and have mutual friends, we ate out a few nights and got to know eachover better, they had an issue with the hotel as the payment system on the hotels end was not working, they had confirmation via email and also shown on there bank statement that they have payed the full hotel fee before they even arrived. As I checked out this morning everything was fine on my end got on the plane and arrived home safe and sound, I then received an email from the hotel saying they have debited £1,130.65 from my account as my FRIENDS payment didn't go though. Not only is this illegal but it is very unprofessional. ( I have attached screenshots of the email). I have now Been charged for someone else’s stay, I have no way of getting the money back off the hotel and my friend has already paid his bill and has full proof and confirmation of this. Not only did this happen, they “ACCIDENTALLY” charged me £435 twice (£870) and told me they will transfer it back to me. After having to constantly hassle them for my money back they only sent me £830 back, so not only have they charged me for someone else’s stay they have also short changed me £40!!! The rooms here are an absolute disgrace. No towels get changed and not fresh bottles of shower gel and shampoo get changed either, you have to go to the reception and ask for them yourself! The breakfast here is appalling, everything is cold, there is never any fresh juice as they don’t replace it when it’s empty & they don’t change the fruit, the fruit was sat there for days on end and gone mouldy (photos attached). I have emailed them back that I will be taking this matter to court if I don’t receive MY money back within 3-5 working days and still have no response. Guys please please please stay as far away from this hotel as possible. It is absolutely shocking here!!!!

Excellent stay. Staff were lovely and gave us a nice surprise for our anniversary. The hotel is well situated and plenty of shops/restaurants within short walking distance. The swimming pool is warm and relaxing - a good chilled vibe. Breakfast has an excellent selection with a chef making fresh omlettes/crepes. Room was a lovely size with excellent shower and bath. Beds were super comfy and great views over the mountains. If we come back to Alpe D'huez then I would 100% return. A great stay and recommended.