Hilton Grand Vacations Club Grand Waikikian Honolulu

希爾頓的酒店 硬件還是很不錯的！ 就是辦理入住找不到門口，跟家人兜兜轉轉了幾圈，浪費了1個小時。樓下就是沙灘！

If you are thinking of purchasing a timeshare with HGV DO NOT DO IT! As a guest you get no respect and then they expect you to purchase a timeshare. Strikers are out from 7:00am to 10:00 pm daily yelling and chatting with bull horns and can be heard from every location in all towers. We are currently on a 3 week vacation at the Grand Waikikian and when asked for a little bit of cleaning was told “there is a broom in the closet”. They do not supply any cleaning or supplies if you are willing to clean yourself either. Pools are not being maintained there is as much sand at the bottom of them as there is on the beach. Have to take your own garbage out that is being left in the hallways along with dirty towels. Front desk is open at noon so accounts for long line ups and waits. These folks are rude and not knowledgeable. They are not willing to help with any requests. You get a different lie from each front desk team member you speak with. Bars are purposely making bad drinks but still charging $18. There are homeless at the lagoon as you try to enjoy your vacation. When asked for compensation get told you should have cancelled. This is not an option when you book 9 months in advance and take vacation from work based on the trip.Hiltons motto “Make it Right” is non existent for owners it is more like owners motto is now “owners need to fight”. Hilton has left a lasting impression on myself and the party I am travelling with and it is a bad taste. One couple I was travelling with was thinking of buying but have changed their minds after only 3 days of being here. Hilton expects you to attend a sales presentation as soon as you get in the room to upgrade really you have to be kidding. The strikers chat “Hilton Hilton you are no good” is very true.

Even though there was a strike going on at first we still had a clean room and everything we needed. Our room was great and the resort was amazing! Nice pools and shops in the Hilton Hawaiian Village. Nice restaurants on site you really didn’t have to go anywhere. We toured the island and it was beautiful. I would love to go back some day.

The impact of the strike is unacceptable and a contract needs to be achieved with the striking staff. No midweek housekeeping, you have to find a cart on another floor to replenish unit supplies, limited service with check-in and check-out and my requests/demands regarding reimbursement were ignored. The noise of the strikers on the street were heard in my unit with the doors closed. I couldn’t enjoy my balcony due to the loud protests on the street and I was on the 20th floor. Stay away until the contract is settled.

We wasted thousands on a Hilton vacation with ZERO service. We’ve been super disappointed with our visit to the property in the begging of October, during the strike. The resort was not functional. Our brand new room had no sheets and was dirty. There are no food or beverage services available anywhere on property. The pools aren’t staffed. Why can’t they just give their workers a contact and pay a fair wage? I know I paid a huge cost to book my stay, so why aren’t workers getting their fair share for making our trip amazing?

We had no room service and no maid service no concierge this is unacceptable especially for the amount of money it cost we had to take out our own garbage and clean up the rooms ourselves. This was totally unacceptable and as much money as Hilton makes they should make sure their employees are taken care of so that us the guest do not have to suffer for their arrogance.