Usuario invitado
19 de diciembre de 2023
The first night, we were unable to sleep well because the air con was far too noisy but many thanks to the hotel , we were given another room which was bigger and spacious. That was truly a surprise and a treat ! To me, it was like a birthday present from the hotel (21 Dec). For the rest of the stay, our sleep was restful and pleasant .
The rooms are clean (we have booked 2 rooms, the other room was occupied by my sons) and the toiletries are complete and smell nice. Towels are thick and clean.
A surprise came to one of my sons . His birthday is 19 Dec and the hotel has given him a cake which was personally baked by the hotel chef (which I learnt from the staff; I had initially thought was bought from the bakery outside ). The cake was so tasty and delicious . Thanks to the chef ! Thanks to the hotel ! On the day of check-in, the receptionist had wished him happy birthday, but never in our mind he would be given a cake .
A special thanks to Xavier who was cheerful and helpful towards us in assisting us with calling the cab on two separate occasions, giving directions for the drivers to come to the hotel. We are not conversant with Cantonese and he is definitely a great help. Also after drinking the coffee, he happily offered to throw away our empty cups. I felt that it was not his job (as anyone should throw his own trash), but he insisted and did it willingly and cheerfully . He made our stay really pleasant . Thanks, Xavier!
More to add, the gym and pool table are plus points, suit the needs of my husband and sons .
On a separate note, the blind on the leftmost glass window (next to bed) does not roll down properly . I had to manually roll it down , sorry for unhooking some of the hooks of the day curtain.
Blessed Christmas to the management and staff of the Ovolo southside! :)
Traducir