Valoraciones de Pham Gia Boutique Villa

We booked this homestay on the strength of the pictures and the facilities offered on the booking website and, after one night, we were so disappointed that we had to complain. If we had not paid in full we would have changed homestays. The Agoda website is simply a total misrepresentation of the facilities on-site and clearly covers the period pre-COVID. The downstairs area was nothing like the pictures and the breakfast was tasteless and extremely limited in choice and needed to be ordered the night before. No buffet breakfast was available as described on the website, with only limited Vietnamese food available and not very tasty at that. The restaurant shown on the website was not there and there was no advertised bar. The two staff did their best at breakfast, but service was like a comedy of errors, not helped by the language barrier. As I write this, two visits had already been made this morning to the local supermarket to get first more butter/jam and then fruit. Having spoken to the owner’s representative on site we learnt that the homestay had been closed during Covid and reopened six months ago under new management. They remain on limited staff, which possibly explains why the room was not clean when we arrived and, after first clean the following day, the place was still not clean. Yesterday the room was not cleaned until after 4.30pm (we then went out) and when we returned at night, was not completed (bed linen missing). The common areas, particularly the stairs and window ledges, looked like they had not been cleaned for some time. How management expect one cleaner to do all of the cleaning of rooms and common area and then washing of bedding afterwards is beyond me. It is no wonder that cleaning is not thorough and the girl works late into the night. Her support for the whole building services is 3 other staff (reception, busboy/night porter & morning breakfast cook). Totally inadequate. Clearly the booking agent must take their share of responsibility for these unsatisfactory areas, in that they are offering a product that is definitely not available and absolutely not representative of what is being advertised. They of course will blame the owners, but that doesn’t help potential customers! On leaving the resort we were given a 30% discount and told that that the owners had already changed the website following my earlier comments. When we checked later on Agoda, who we booked with, a few words had been removed, including the reference to a bar, but the old misleading pictures remained, as did reference to a restaurant providing food and the buffet breakfast, facilities not available. On the positive side, the location is good, the staff were friendly and very helpful, especially Vy and the rooms were a good size and ours had a comfy bed in a quiet bedroom. The absent owners should take more responsibility for providing the services offered on their booking site and supporting their on-site staff, of whom th