Schloss-Straße 19, Hof bei Salzburg, Salzburg State, 5322, AustriaVer datos del hotel
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1 noche
Valoraciones de usuarios
4.6/5
Fabuloso
71 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones reales
Ubicación4.6
Instalaciones4.7
Servicio4.4
Limpieza4.7
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Todos los comentarios(71)
Valoraciones positivas(48)
Valoraciones con fotos/vídeo(14)
Personal atento(8)
Valoraciones negativas(10)
Monetchkin
Habitación premium, cerca del lago
Fecha de estancia: nov 2024
Parejas
12 valoración
3.2/5
Fecha de publicación: 3 ene 2025
1) house keeping service to be improved.
2) hotel customer service to be improved.
3) restaurant service to be improved.
overall, 5 stars hotel but 4 stars service
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Usuario invitado
Habitación premium, cerca del lago
Fecha de estancia: sep 2024
Parejas
1 valoración
5.0/5
Excepcional
Fecha de publicación: 13 nov 2024
Truly exceptional place to visit. The setting is incredible, the hotel is pristine, the food and beverage is excellent and the service is world class. Truly has to be the cream of the crop in Austria.
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Usuario invitado
Fecha de estancia: ene 2022
Personas en viajes de negocios
75 valoración
5.0/5
Excepcional
Fecha de publicación: 8 mar 2022
Excellent stay here. Luxirious vibe and considerate services.
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ErickLee
Habitación Deluxe
Fecha de estancia: sep 2024
Parejas
1 valoración
3.5/5
Fecha de publicación: 31 oct 2024
무료 생수가 없어서 요청하였으나 2시간만에 가져다 줌. 웰컴 서비스 및 대면시에는 매우 친절하나 룸서비스가 좀 느림, 외곽에 있어서 택시타고 갈때는 괜찮으나 체크아웃시 택시가 없음
I wanted to love this hotel. The location is stunning and the rooms are all beautiful. The food is generally good too. The problem is the service which is appalling and the spa - it’s overcrowded and cold with no heated pool. Beds are packed next to each other so close you can smell your neighbour. The service is also horrendous for example waiting for my luggage took over 30 mins. Room service was also late. Poor communication from the front desk and in some cases I found some people quite unpleasant.
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Usuario invitado
Fecha de estancia: dic 2024
Parejas
1.0/5
Fecha de publicación: 9 ene 2025
The hotel itself is beautiful, but it is poorly managed with no visible managers on site. Unfortunately, both the TV and air conditioning were not working during my stay. When I inquired about the air conditioning, the front desk agent, Paula, informed me that there is no air conditioning, which was disappointing. Additionally, the majority of the staff seemed untrained to handle a hotel of this scale. While it is a new property with potential, the customer service is lacking, and the staff does not seem equipped to manage guest needs effectively. At its current state, it feels more like a dorm than a professionally run hotel. I would recommend avoiding it until they improve their management and operations.