Valoraciones de The Luxe Hotel

Respuesta del alojamiento: Dear Valued Guest,On behalf of the entire team at The Luxe Hotel, I would like to personally thank you for taking the time to share such a wonderful review of your recent stay.We are delighted to hear that you enjoyed our services and facilities. Knowing that we met your expectations is the greatest reward for our staff, who strive daily to provide an exceptional experience for every guest. Your kind words have been shared with the team as a source of motivation.We look forward to welcoming you back to your "home away from home" in the near future. Please feel free to contact me directly if I can assist with your next reservation.Warm regards,Harry LeGeneral ManagerThe Luxe Hotel

Respuesta del alojamiento: Dear Valued Guest,I am Harry Le, General Manager of The Luxe - Saigon, and on behalf of our entire team, I would like to sincerely thank you for choosing to stay with us and for taking the time to share your wonderful 'Outstanding' 10/10 rating.We are absolutely thrilled to hear that you had such a positive experience. Your kind words about our Great Location—indeed, being just steps away from Ben Thanh Market is a true highlight—the clean room, and our friendly staff truly warm our hearts. We take immense pride in our commitment to providing 5-star service and maintaining an impeccably clean and luxuriously designed environment for all our guests. It is the dedication of our attentive team that makes the difference, and it is rewarding to know their efforts made your stay enjoyable.Thank you again for your patience and for highlighting the strong points of our hotel. We eagerly await the opportunity to welcome you back very soon, perhaps for an even longer stay to experience more of our beautiful city!With sincere gratitude,Harry LeGeneral ManagerThe Luxe - Saigon

Respuesta del alojamiento: Dear Valued Guest,What a wonderful review! Thank you so much for taking the time to share your 'Amazing' experience with us.It brings us great joy to know that you found our hotel an "Excellent place" and that the room cleanliness, surroundings, and service met your highest expectations, earning a perfect 10/10! We take immense pride in our dedicated team and our prime location. Indeed, our hotel is strategically located in District 1, making it incredibly convenient and very near to Ben Thanh Market, allowing our guests to easily access the city's key attractions.Your intention to "recommend to all my frens" is the highest compliment we could receive. It validates our commitment to providing a luxurious, clean, and comfortable stay, which we believe offers the best value for money in the area.Thank you once again for your kind words and outstanding scores!Best regards,Harry LeHotel General ManagerThe Luxe Hotel – Saigon

Respuesta del alojamiento: Dear Guest,I am Harry Le, Hotel Manager of The Luxe - Saigon. With over 20 years of experience, I am truly grateful and thrilled to receive your "Amazing" (9.5/10) feedback.Your commendation of our Deluxe Queen Room with window as "Clean and comfortable," along with the perfect 10/10 scores for Cleanliness, Surroundings (Location), and Service, is a huge encouragement to our team. We are incredibly proud of our friendly staff who strive to create the warmest and most attentive experience possible. It’s wonderful that you enjoyed the convenience of our prime District 1 location, with so many good food options within walking distance.I do note that Amenities received an 8 score. As we are committed to providing flawless 5-star service, I would love to know more about any amenity shortcomings so we can achieve a perfect 10 on your next visit.As a gesture of our appreciation for your kind review, I would like to offer you a special benefit: a complimentary room upgrade (subject to availability) on your next booking. This is our way of thanking our valued guests like you.Sincerely,Harry Le

Respuesta del alojamiento: Dear JK LOW,I'm Harry Le, the general manager of The Luxe Hotel - Saigon. Thank you so much for your "great" review and for sharing your feedback about your stay with us in October.We are delighted to hear that you were impressed with our location and the cleanliness of our rooms. Our team works diligently to ensure a spotless and comfortable environment for all our guests. It's also wonderful to know that you found our location convenient, especially being just 250 meters from Ben Thanh Market , with easy access to many food outlets and attractions.I have noted your feedback regarding the breakfast. While we are proud to offer a wonderful combination of Vietnamese and international cuisine, we understand that there is always room for improvement. Please accept my sincerest apologies if our breakfast buffet did not fully meet your expectations. I have already discussed your comments with our F&B manager to explore ways to enhance our breakfast offerings.We look forward to welcoming you back to The Luxe Hotel - Saigon for an even more enjoyable stay.Best regards,Harry LeGeneral ManagerThe Luxe Hotel - Saigon

Respuesta del alojamiento: Hello Mr. Jang Cheng Long,Thank you so much for your wonderful feedback and for choosing The Luxe - Saigon for your stay. On behalf of our entire team, it is a great honor to hear that you had such an exceptional experience with us.We are delighted that you appreciated our perfect location, which is indeed a highlight for many of our guests. It's fantastic to know you enjoyed the convenience of having so many food options, pubs, and Japanese restaurants right at our doorstep. We are especially proud that you found our hotel to be a great place for a lone traveler to feel at home and relax.At The Luxe - Saigon, we strive to provide luxurious rooms and attentive service that make every guest feel valued. Your kind words are a testament to our team's dedication to maintaining a perfect environment for our guests.We hope to welcome you back again very soon for another relaxing and memorable stay.Warm regards,Harry LeGeneral ManagerThe Luxe - Saigon

Respuesta del alojamiento: Dear Kim Teck Roger,Thank you for taking the time to share your feedback about your recent stay with us at The Luxe - Saigon. We truly appreciate your kind words about our excellent amenities, cleanliness, and prime location right next to Ben Thanh Market. We are also glad to hear that you found our staff's service to be good and that you enjoyed our hot food options for breakfast.We have noted your feedback regarding the variety of our breakfast buffet. Please accept my sincere apologies for not fully meeting your expectations in this area. We are continuously working to enhance our offerings to provide a more diverse and satisfying experience for all our guests. As a gesture of our commitment to your satisfaction, please allow us to offer you a complimentary room upgrade for your next stay with us.We are so proud of our dedicated team and our exceptional location that offers easy access to the city's highlights. We would love the opportunity to welcome you back and show you the improvements we have made.Warm regards,Harry LeGeneral ManagerThe Luxe - Saigon

Respuesta del alojamiento: Dear Guest,Thank you for your review and for choosing The Luxe - Saigon. I am pleased to hear that you found our location very convenient and our hotel's cleanliness well-maintained. We take great pride in ensuring our guests feel comfortable and safe throughout their stay.I sincerely apologize for the inconvenience regarding the lack of a bidet in the bathroom and the limited minibar selection. Your feedback is extremely valuable, and we are looking into both of these matters to improve our amenities and guest experience. We are committed to providing the highest level of comfort and service, and I regret that we fell short of your expectations in this instance. As a gesture of our apology, I would like to offer you a complimentary room upgrade on your next visit to The Luxe - Saigon.We are continually working to enhance our guest offerings, and we would be honored to have you stay with us again to experience the improvements firsthand.Warm regards,Harry LeGeneral ManagerThe Luxe - Saigon

Respuesta del alojamiento: Dear Our Valued Guests,On behalf of the entire team at The Luxe Hotel, I would like to personally thank you for taking the time to share such a wonderful review of your recent stay.We are delighted to hear that you enjoyed our services and facilities. Knowing that we met your expectations is the greatest reward for our staff, who strive daily to provide an exceptional experience for every guest. Your kind words have been shared with the team as a source of motivation.We look forward to welcoming you back to your "home away from home" in the near future. Please feel free to contact me directly if I can assist with your next reservation.Warm regards,Harry LeGeneral ManagerThe Luxe Hotel

Respuesta del alojamiento: Dear Jonathan Ng,Thank you for taking the time to share your review with us. My name is Harry Le, General Manager of The Luxe Hotel - Saigon, and I am delighted to hear that you had an outstanding stay and enjoyed our hotel's awesome location. We are indeed situated in the heart of District 1, surrounded by a variety of restaurants and close to many attractions.I sincerely apologize for the inconvenience you experienced with the car pickup/drop-off point and for the absence of a floor mat in your bathroom. This is certainly not the high standard of 5-star service we aim to provide. We understand how frustrating this can be, and we are actively looking into solutions to improve the guest experience, especially concerning transportation access and amenities in our rooms.On a brighter note, I'm glad you enjoyed the wide variety of TV channels available in your room. Our Deluxe Queen Room without Window is designed to be a clean and comfortable retreat, and we are happy to know that you found it to your liking.We truly value your feedback as it helps us identify areas for improvement. As a gesture of our appreciation for your patience and understanding, I would like to offer you a complimentary room upgrade and a free breakfast buffet on your next visit. Please feel free to contact me directly to arrange this when you plan your next trip to Ho Chi Minh City.We hope to have the opportunity to welcome you back soon and provide you with an even better experience.Sincerely,Harry LeGeneral ManagerThe Luxe Hotel - Saigon

Respuesta del alojamiento: Dear Serious Guy,I am Harry Le, the General Manager of The Luxe - Saigon, and I want to personally thank you for your outstanding review and recommendation! With over 20 years in the industry, receiving a perfect score of 10 across all categories—Amenities, Cleanliness, Surroundings, and especially Service—is truly the highest praise for our dedicated team.We are delighted that you found our hotel great and that your stay in the Family Deluxe Room with window was exceptional. Your comment about the convenience is spot-on! We are incredibly proud of our prime location in the heart of District 1, which makes exploring the nearby vibrant streets and attractions of Saigon effortless for our guests. This focus on convenience, combined with our commitment to 5-star service and luxurious, modern rooms, is what sets The Luxe - Saigon apart.Your kind recommendation means the world to us and is invaluable to future guests. As a sincere thank you for sharing your experience, please contact me directly before your next visit. I would be honored to personally arrange a complimentary welcome amenity and an early check-in (subject to availability) to enhance your return stay.We sincerely appreciate your patience and look forward to welcoming you and your family back soon to experience more of what our great city has to offer.Warm regards,Harry LeGeneral ManagerThe Luxe - Saigon

Respuesta del alojamiento: Dear Tang,Thank you so much for choosing The Luxe Hotel - Saigon for your recent stay and for taking the time to share your valuable feedback. I am Harry Le, the hotel manager, and your comments mean a lot to us.We are delighted to hear that you enjoyed our breakfast. Our culinary team takes great pride in crafting a delightful start to the day for our guests.I sincerely apologize that our service and the size of your room did not fully meet your expectations. Please know that we are committed to providing a true 5-star experience, and your feedback is crucial in helping us improve. We continuously train our team to ensure every guest feels truly cared for, and we will certainly use your comments to refine our service standards. Our team is dedicated to providing warm and attentive service, and it saddens me to hear we fell short.For your next visit, I would be honored to personally arrange a complimentary room upgrade to one of our larger, more spacious rooms to ensure you have a truly comfortable and luxurious experience.We hope to welcome you back soon and show you the exceptional service that we are known for.Best regards,Harry LeHotel Manager at The Luxe Hotel - Saigon

Respuesta del alojamiento: Dear Guest,On behalf of the entire team at The Luxe - Saigon, I, Harry Le, would like to extend my most sincere gratitude for your wonderful review and the perfect 10/10 score. With over 20 years in the industry, there is nothing more rewarding than hearing that we have delivered an Outstanding experience.We are truly delighted that you found our hotel to be a "Nice place" and specifically enjoyed our "good service" and "room cleaning." This feedback is a testament to our commitment to excellence. At The Luxe - Saigon, we pride ourselves on our dedicated team who strive to provide heartfelt 5-star service and maintain an impeccable standard of cleanliness in every luxuriously appointed room, ensuring maximum comfort for all our valued guests.Thank you once again for your kind words. It was our absolute pleasure to host you, and we sincerely look forward to welcoming you back to your home in Saigon very soon.Warmest regards,Harry LeGeneral ManagerThe Luxe - Saigon