Icon Saigon - Lifestyle Design Hotel

Nice location located in the central area, just a few blocks from the Opera House. Lots of bars, restaurants and shops around that opened until very late evening. Good value of money, despite a bit small for the room, the nice breakfast included and very reasonable price justified everything. Recommended.

The service and hospitality at Icon hotel is great. The staff provided a surprise cake and put flower petals on the bed as they know that we are celebrating our anniversary. There is this one male staff at counter who is very friendly.

Great breakfast, served by friendly staff. Room was clean. The only blemish is the gym is too small and the treadmill is not well maintained. However, the range of the free weights are excellent.

Great location friendly staff generally clean but could have done better, otherwise all good

I recently had the pleasure of staying at Icon Saigon, and I have nothing but great things to say about my experience. From the moment I arrived, I was impressed with the exceptional level of customer service provided by the hotel staff that helped us to carry our bags and luggages from the lobby to our hotel room. The room itself was lovely - clean, spacious, and comfortable. I especially appreciated the daily replenish of the mini bar with soft drinks and beers, which made my stay even more enjoyable. Every staff member I encountered was friendly, courteous, and incredibly helpful. They went out of their way to make sure I had everything I needed, from extra pillows to helping us to communicate with the locals to confirm on our day tour or reservation. I also have to give a special thanks to the hotel for accommodating my late check-out request. I had a late flight out of town and really appreciated being able to keep our room for a few extra hours even though it was full house on that day. It made all the difference in ensuring a stress-free end to my trip. Overall, I would highly recommend to anyone looking for a great place to stay. The rooms are fantastic, and the customer service is truly exceptional. Thank you to everyone at the hotel for making my stay such a memorable one!

Best hotel in district 1. Great staff and location

The hotel location is fantastic easy access to most of the attractions, services across the board is great, both breakfast and afternoon tea are very good, more than sufficient choices. I enjoy the stay and will return when I come to HCMC again.

Good Option, near all the High end hotels, breakfast is not too bad . Room is comfortable and nice design and colors!

DO NOT STAY IN THIS HOTEL!!! We had the worst experience in this hotel! I’m from Vancouver, Canada and we booked this hotel for 3 nights as we saw good reviews and the hotel looked stylish. I wrote in detail that I would arrive late at 11pm but actually arrived at midnight or shortly there after and check in time is 2pm. We came to a room that was extremely cramped and terribly small with the AC not working and a window that could not open. I called the front desk and they twice sent someone to attempt to fix the AC at 2am and 4am in the morning. They AC would run for about 30 minutes after they attempted to fix it before it broke again. We had the worst sleep and terrible service there after. We spoke to the front desk and the manager in the morning at 7am and we were upset. There shouldn’t be an excuse where they had about 10 hours to fix the AC before we arrived since we arrived so late from the checkin time. We explained to the manager that this is terrible for us to go thru after such a long flight and we couldn’t sleep and this room did not come as advertised as we don’t have working AC. We then asked for another room but the hotel was fully booked and they could not give us another room. After that we said that we cannot stay here while we hope for them to fix the AC as it was already attempted twice in the middle of the night. We politely asked for a refund and we said that we have no choice but to book another hotel as we can’t wait because We were literally drenched in sweat just trying to get get ready for our day. The manager agreed for a full refund and then went back on her word after. I then spoke to Trip.com about this and they also would not help me with the matter as well. This has been the worst experience with both Trip.com and Icon Saigon hotel. I would not use either of them again. Trip.com does not support the advertisement of the hotel on their website and did not support my claim for the refund. Only a partial refund and and coins on their website. Use another platform to plan your vacation and another hotel. Don’t let your vacation be ruined like ours has. No one deserves this kind of unprofessionalism and treatment as a paying customer! I’ve attached a photo of the email trip.com has sent back to me. They would not do anything about but authorize $33 in coins back to me along with 2 nights refund.