Glemm by Avenida Superior Hotel & Residences

Upfront. Avoid this place. The Glemm is a new hotel (it’s not really a hotel) it has a prime place and looks impressive from outside. These impressions continue inside. High quality fittings and great views of the valley. The suites are practical but the bathrooms are tiny. If you use the sink you have to close the door and if someone enters you will be knocked by the door. The sauna in the bathroom is a neat feature. Beds are comfy and the views again are a highlight. The pool is small to medium size but nice although if the hotel is busy this could be a pain. A very nice sauna area also is connected to the spa area. This however is not the problem. It’s the staff. Oh my I have never came across such rude, arrogant unfriendly staff ever. Motivation is clearly a massive issue. The staff give you an impression they do not enjoy what they do. It started on arrival. There are zero concierge services. No help with bags or even a fretting despite 4 people sat around the check in area. Not even a hello. The lady that checked me in was probably the most polite staff member I came across. After that it went down hill rapidly. The hotel has a complex design so you would think a guide to the room would happen. Nope and certainly no help with luggage. You are on your own here. The breakfast room is a real area this hotel requires some leadership. The staff will make you feel depressed and the negative feeling is clear to be seen. Asking for anything is dismissed with a rolling of the eyes and a why are you bothering me look. Really really bad and made me feel very uncomfortable. Flies at breakfast is also a problem. This surprised me. A hotel is not just a building. It is about hospitality and this place has zero. To sum it up as a guest it feels like you are treated as an unfortunate inconvenience. You may as well find an Airbnb. I would suggest you look at the thomsn alpine rock hotel. I had dinner there and the vibe is much more advanced sophisticated and guest friendly. The investment group that paid for this place should seek a new staffing agency as soon as possible. It will effect ROI. Lastly, There is no leadership/management presence so I assume the above problems will prevail.

The hotel was really nice, clean and the staff friendly. At dinner there were sometimes long waiting times, they kept running out of food and drinks (beer, asparagus,butter, etc.) and it took them a couple of days to have them available again. Also the menu is the same for the whole season and the meat were one time well overcooked and way to chewy. All in all, we had a positive experience. As I said the staff was super friendly. I had one of the best massages ever (however it was finished 5 mins too early).

After a disastrous experience at an apartment we had rented in saalbach, we couldn’t stay in anymore we found that GLEMM had a room for us. We went to visit the hotel, had dinner and got shown a room. The receptionist couldn’t have been more helpful. We booked that night and moved in the next day. Our room was a one bedroom suite with private sauna, 2 bathrooms and sofa bed in lounge. Perfect setup for us and our 28 year old. The kitchen facilities were brilliant, everything you needed and a Siemens oven etc. our view was fantastic across to the slopes and towards the outdoor pool. Housekeeping were amazing and even left a message to say they would come back if needed to empty the dishwasher! The private sauna was excellent and we used it every day. We loved staying here and couldn’t fault the Service. Only criticism is, the ski bus transfer to slopes could stop at other lifts and they need 2 buses when busy as we did have to wait one morning for 2 buses to depart before we got on! Thank you for making our holiday and hopefully we can return again.

Had to wait to have breakfast which I do not understand because asa hotel you know everybody comes within a certain time, especially when you promise to have a taxi service to the skilift but the last service is at 10h am.... At the reception the receptionist did not tell us 6that the last service was at 10h so we had to walk, which was dangerous and long, really annoying No good facilities for changing clothes for skigear when you come early, we had to go to the SPA area but ended up in the hall before the SPA entrance because there is no space... I asked for a broom to clean my car from lots of snow. The receptionist had to check at facility. that took 5 minutes. so i asked if she already had an answer. than she snapped at me that she did her best and i had to be patient. incredible!

It's really magic hotel, everything was extra perfect. Every single detail was managed. Relax and tranquil it is about this hotel! I stayed here with my family, they are also excited. Breakfast and dinner were yummy. Warm pool. Really recommend! We'll stay here again 100%

Everything was excellent, the location, the rooms, amenities, very attentive personnel, joker card, except for the dinner: the range of food and drinks was not exactly a 4 star experience, just average. Kind of crowded during breakfast time.