Grand Mercure Beppu Bay Resort & Spa

Teníamos un día libre en Fukuoka y decidimos pasar un día en Beppu. Elegimos este hotel. Fue la única decisión acertada. Un hotel increíble, comida excelente, personal muy amable y pasamos todo el tiempo en onsen. Lo recomiendo totalmente.

The sunrise view from room was fantastic. Enjoyed the stay and hotel provides complimentary liquor and beer at the lounge. There were many guests but staff was efficient on checking in.

Hello, everyone! We recently stayed at this hotel, and the experience was mixed — there are some nice touches, but also noticeable shortcomings. **Room:** The room was spacious but clearly outdated; furniture and interior look worn. The ventilation works, yet it still feels quite stuffy inside. It would be great if the hotel improved air-conditioning or installed mosquito screens: the sea view is beautiful, but opening the window isn’t an option because of too many insects. **Facilities & Service:** The only real extras are massage service and a shared onsen. There’s no gym, pool, or other activities — the hotel is designed for quiet relaxation. A shuttle service is available, which is convenient, but if you miss it, getting to the hotel on your own can be quite difficult. During this stay the hotel was quite busy, and it often took a long time to catch the elevator to our floor. **Dining:** Breakfast and dinner can be pre-booked; the food was tasty and varied. The bar offers a pleasant atmosphere with a decent drink selection, and in the evening the lobby lounge opens with alcoholic drinks and light snacks — a nice way to unwind after a day of sightseeing. **Location:** The property faces Beppu Bay, yet the seaside feeling is limited — there are few walking areas nearby, and due to insects it’s hard to enjoy the open air. **Overall:** A good option for a calm, onsen-style getaway with decent food and polite staff, but when the hotel is crowded, the lack of facilities and outdated rooms become more noticeable. With some modernization and better infrastructure, this could be an excellent resort.

Pros: Breakfast is quite good. Provides quite a wide variety of options. There are lots of parking which is good for those who drives. Cons: Entire building is quite old and really needs a renovation. Everything in the room is quite wear and tear. Bathroom is super small, no places for placing clean clothes after shower. Toilet is very close to the door which you will need to curl yourself a bit to fit in the seat and turn yourself to the bathtub side to be able to stand up properly. Onsen closes at 11 pm and last entry is 1030pm??! It reopens again in the morning at 6am till 9/ 10am. Not really appreciating the arrangement as it is quite rare to hear that the onsen will actually close for several hours instead of a short period for hygiene purpose when it is possible for guests to arrive late at night and wanting to relax after a long day. The hotel provides one piece after shower wear but won't allow guests to wear it to the lobby or anywhere within the hotel (only in the guest room and your way to the onsen or return to your room from onsen). What is the point of providing the clothing but won't allow you to wear it within the hotel?

Lots of tour groups tourists. Otherwise a nice hotel. Free parking available, first come first serve. Nice view from room.

The Grand Mercure Beppu Bay Resort offers spacious, clean rooms and excellent service, with staff who communicate well in English. The lounge is a highlight, providing complimentary snacks and drinks, including alcohol, though seating can be limited during busy times. Breakfast was average and could be improved, especially considering the price. The hotel’s location is a bit far from Beppu downtown, which may be inconvenient for those wanting frequent city access. Parking spaces are also limited, which can cause some difficulty if returning late at night. Despite these drawbacks, the overall stay was enjoyable, thanks to the comfortable rooms and attentive staff.