Cynthia
27 de septiembre de 2023
This is one of my worst hotel experiences, which is particularly disappointing because a few weeks ago, I stayed at another Springhill Suites for the first time and thought that I had found a Marriott chain that would meet my expectations. Where I stayed in Henderson, could not have been worse… Upon entering the room I noticed a smell like cat urine; then the microwave area snd closet strongly smelled like mildew and mold. The sofa was stained, smelly, and disgusting. But probably the worst was that there was not one moment of peace or silence because of the design. Housekeeping staff let the doors bang shut. Vacuuming was going on at every possible inconvenient hour and there was no insulation so those walking in the room above actually shook the ceiling. It was in every regard awful.
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