Valoraciones de Highfield Park

really needed the break very supportive tragedy in family so needed to get away thank you everyone beautiful scenery

I loved the hotel, it was lovely and clean. The staff were friendly and the service was excellent. I will definitely be staying there again when down visiting family

We always stay at Highfield park when in the vincinity!!

I booked the Hotel for my 60th birthday lunch for nearly 50 people. Prior to the event I dealt with and made arrangements with Zoe the event organiser. Zoe was attentive at all times and made suggestions/recommendations to ensure my event went well. On the day itself all Staff were brilliant and went out of their way to assist in any way they could. Paul who looked after the running of my event and the bar staff were excellent. The cooked food that was served for lunch was exceptional. All of my guests had a wonderful time. At least 8 couples all stayed the night at the hotel and then met for breakfast - which was equally as good. Thank you to all at Highfield Park for really making my 60th birthday celebrations perfect. I will definitely be back.

We came and stayed for the week with work. The hotel staff go above and beyond for you. Thanks so much for everything you helped with this week it was fantastic. I’ve been a few times to this hotel. The rooms are nice with a big bath. Due to the age and style of the building my bathroom had very low pointing ceilings and I kept banging my head. But other than that it was a great week and we will be back!

Booked this Hotel late as the traffic was so bad. I'm glad I did. Great service, from reception to bar staff to breakfast staff. The staff friendly and helpful, very kind. The hotel is lovely and so are the grounds. Will diffently be back. Great value for money, unbeatable value actually

I stayed alone for two nights whilst working locally. On my first morning, at 6:45am, I was woken by the sound of the electronic lock on my door and then someone entering my room. I shouted, and the male voices quickly retreated with a brief “oh, sorry.” Distressed, I went straight to reception to understand why this had happened. I was told it was due to “a glitch in the system,” meaning the hotel could not see if the room was occupied and had issued another guest a key to my room. As a solo female traveller, this was absolutely unacceptable. A hotel’s most basic responsibility is to ensure that rooms are secure and that guests are safe. To think that another person could be given access to my room, while I was inside sleeping, is deeply concerning. When I asked if the individuals still had access to my room key, the response was, “not sure, I’ll get it sorted.” That lack of clarity and urgency only heightened my concern. Although the receptionist was apologetic, I heard nothing from any of the staff for the remainder of my stay. No reassurance. This was not a minor inconvenience but a fundamental breach of safety. I cannot recommend this hotel to anyone until they demonstrate that they take guest security seriously.

Disgraceful customer service from Rebecca smith. The tone in which Rebecca explained the cancellation policy to me is something I have never come across having worked in hospitality myself. Unfortunately I had to cancel afternoon tea due to my friend being taken ill. I asked to reschedule the afternoon tea using the voucher I had paid for however she offered no flexibility in her response or remorse for my poorly friend. Her solution was for me to collect a take away box like uber eats ! I am disappointed and will never book with them again. Thanks for taking my £100 and providing a shocking service

We attended a wedding here. When returning to the room after the event at Highfield Park, I went to plug in my charger behind one of the bed side tables which was slightly away from the wall, only to find a mouse trap. Whilst I understand that in the countryside, mice are common- I did not expect to see mouse droppings in a humane mouse trap a foot from our bed. I did not tell my partner when I found it as it would have potentially lead to us having to vacate the room. Unfortunately, I could not raise this with staff at check out, as once again it would have alarmed my partner. I also found another trap which luckily was empty. Also, the room had human hair and dead insects on the floor and flies in the light fittings which we did not expect at a 4 star hotel. I have since emailed the Hotel but have had no response.

A charming well run hotel in beautiful grounds. We visited during one of this summer's heatwaves, and aicrealised I hadn't booked an air-conditioned room. The Reception team very kindly upgraded us for a small fee. Our fully accessible room was in a new built block (Wellington Lodge), a short distance from the main hotel. The views from all aspects are stunning. The breakfast is a buffet, and the sausages are exceptional. We ate in the bar and the food there was excellent too. It's a very comfortable place, and the staff looked after us very well. Definitely recommended staying here

On arrival at the hotel, reception couldn't find the second room booking under my name due to a one letter misspelling they had done. My surname is unique (Belford-Hughes) and stood for 10 minute at reception. They told us to go to the garden whilst they looked in to this, however, no drink was offered. Reception then came out to say they had found me under my name which was a spelling mistake by one letter (Melford-Hughes) which was very odd due to the unique name. At this point it was 3.15pm and check in was at 3pm. We were told we had to pay £35 pre authorisation which was done there and then. We went to go to the rooms and when trying to enter was told my room wasn't ready. So had to wait another 20-30 minutes to be able to get in to my room. I would have waived this at this point. However, the following morning when checking out and going for breakfast, I was told I had a small refund due back. Had I of known it was .32p I would have told them not to bother. The staff member didn't refund the 32p, they took it from my bank, then proceed to take the £34.68p on top of that from my bank. I was then told I would have to pay it back there and then for for their mistake. This balanced their book is by left me out of pocket. We are now on Thursday and still no refund. I called the hotel today and the manager looked in to this and I was told it wouldn't be 3 working days but 7. I explained this was my first weekend away in nearly 5 years due to anxiety since having the kids and I felt more stressed coming home with everything that happened and being out of pocket. I was told there isn't much she can do but could only apologise. I am so upset and disappointed and still out of pocket at the end of the month at the beginning of the summer holidays

Initially the welcome was friendly. However the food consisting of a few ordinary sandwiches on white bread and a mixed variety of bought in supermarket cakes. Plain scones came with small jars of jam and 40 gram plastic cartons of Rodda’s clotted cream. We had to chase a follow up for more tea. This was a gift so it would have been embarrassing to complain.

We visited to discuss a Company Event that the Hotel are hosting for us next month. Decided to stay for lunch. The lunch was amazing, food beautifully presented and tasted great. We were served by Patrick who looked after us impeccably and was so lovely.

Popped in for a coffee as I was in need of caffeine on my way home. Ended up staying for fish and chips which was really nice and well presented plus piping hot. I then ended up having a crème brûlée which was yummy and full of calories. The staff were all friendly from arrival and a very relaxing calm location. Thanks to Patrick and the other staff who I interacted with for a relaxed atmosphere and professional service. Will come back again in the future but I may have to try a different menu item or two.