Usuario invitado
8 de agosto de 2022
Good day What a bad treatment we got at Gecko Lodge, not sure why we got that kind of the treatment or maybe because we black people or what.I've booked the place via bookings.com 2 to 3 ago months and paid infull, trying to avoid any dispointments.we were running late for checking in time,so I phoned the Gecko Lodge & informed them that we running, but we coming from Johannesburg,to my surprise when we arrived at the lodge, The ower told us sorry,his drunk&his from the rugby match,& our room is been booked because the people from Rugby match have booked the place &it's full booked,so it simply means at the Lodge they don't use 1st come 1st serve.They just want to make easy cash, because it was at night &we had no other place to go to. They gave us a ice cold back room, with no tiles &no hotel/logde basics,we had to check out the following morning so that we could go book at a better place . to receive a better customer service, lucky enough they refunded me the money,but still waiting for in to reflect in my account. Regards Mantoa
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