London Hayes; Heathrow (Hyde Park) hotel

It was near airport, just one stop by tube. It was just a walk of about 7/8 minutes and you are at the entrance of hotel.

總體設施還行。搞衞生得提前一天前台預約。

It took 45 minutes to check me in, due to an issue with their systems. This was in addition to wasted time on the phone and the following morning. I wouldn't have minded but they refused to provide a refund as apparently the goodnight guarantee doesn't cover this. I'm a regular Premier Inn customer but that also counts for nothing apparently. I couldn't even complete the online feedback form, as the booking reference number was deemed invalid

First point, the hotel entrance is on North Hyde Rd, not Millington Road which is where Premier Inn say it is. Our taxi driver bringing us from LHR, had never heard of it and took us to Millington Rd. The hotel is typical Premier Inn, the room clean and comfortable and considering we are close to LHR, very quiet. It’s attacked to a Beefeater eatery. It’s is reasonably priced and worth considering if you are travelling via LHR. The taxi fare was £30, but we easily saved that on airport hotel prices. It’s also a 7 min walk (or a 1 min bus journey on the U5, stop outside the hotel) to Hayes and Hartlington station which is on the Elizabeth Line into central London

It was easy to check in at this hotel, they had staff available and the rooms were clean better than i expected it to look. Hotel was in a good location right next to an Asda that is 24 hours on certain days. Overall this hotel is one of my favourite Premier Inns in-fact my favourite. Please don’t hesitate to book here!

We have been to this hotel many times, and it is one of the best premier inns we have been to. It is always very clean, and is in an amazing location, with the Elizabeth line whizzing you to central London or Heathrow. In addition, the staff are very helpful and will help with whatever. If you are visiting London, or need a Heathrow hotel, I would highly advise going here.

Nice hotel and good amenities. Breakfast wasn’t bad at all. Staff was friendly and courteous. Bed was excellent and facilities were good as well. They could do better with cleaning the room when asked.

My stay at this hotel was marred by a series of disappointing experiences, from check-in to check-out. Having been coerced into purchasing a meal deal voucher immediately upon arrival, we encountered our first issue: the closure of the restaurant just five minutes later. Hastily directed to the bar area, we dined while observing a surreal scene — staff members and their friends helping themselves to drinks behind the bar, ignoring the usual exchange of payment. Regrettably, the room was no refuge; it presented a dismal picture. Stains marred the sheets, assorted marks defaced the ceiling, and the carpet was inexplicably damp — all clear indicators of neglect. The following morning's revelation was even more shocking. As a disabled guest reliant on accessible facilities, the state of the restroom was not just inconvenient but appalling. The accessible toilet was in a disgraceful condition with an overfilled sanitary bin, an overflowing sharps container, and, most distressing, feces smeared on the walls. This series of events signifies a grave lapse in service and basic hygiene standards. Unfortunately, it leads me to resolve that I will not be returning.

Customer service at the facility was all but nonexistent. Based on the number of other customers waiting in the lobby for service this is apparently an on ongoing issue. In addition what service that was provided was abrupt very condescending.