Voya is more than a hotel. It is ELEGANCE, catered to your personal taste, needs, and desires. Its Colonial style architecture captures both French and Spanish elements, with a hint of regional Cuban style only that can be found in Cuba. It is an experience that I will HIGHLY recommend to anyone who wants an enjoyable stay in Cuba and to be guided correctly in navigating the complexities of the Cuban system. This boutique hotel is a "particular" boutique hotel, meaning, it is private and is not run or owned by the state. As an American, I found this hotel to be world class, even feeling more of a European international style hotel. The multilingual staff was more than accommodating, and were very friendly and available. The food was absolutely amazing, from the breakfast to dinner entrees. House cleaning services were impeccable, as well as very quick service for laundry. I received my items back the same day. They treat each client like family. During my stay at Voya, I became sick with a medical emergency and had to be hospitalized. Not only did the staff intervene to get me medical treatment quickly, they cared for me upon discharge, taking my temperature as well as preparing me special daily food that the doctors ordered to ensure I recovered fully. They also informed medical staff when they believed I was not doing well. The staff are highly educated, including a few doctors and nurses by profession. Not only, the staff is TRULY compassionate and caring by nature. I could fully understand why this hotel was ranked #1 in Havana, as every person who works there has a special unique quality that exudes EXCELLENCE, which in part, creates an experience of EXCELLENCE for the client. Cuba is a very hard system to navigate, but Voya made it very easy as they were able to arrange whatever I needed. From taxi cab driver, to special tours, to an affordable seamstress to quickly alter clothes, the list goes on and on as they specialize in catering to the customer. They also helped me arrange a special dinner and to hire a mariachi group (one of the best I have heard, including compared to live mariachis I have heard in Mexico) for a family member who came to visit while I was there. The chef and staff food was on point for the special menu. - The neighborhood is established and I did not find myself to be bombarded with requests for monetary donations which is the norm to be approached due to the economic conditions the general population is facing. I walked the neighborhood frequently without one request for money. I was stopped several times to ask where I was from, as Cubans love Americans and always are intrigued to learn more about American culture and love to share their knowledge of American culture. Many have relatives in the United States and are eager to share what family member lives in specific states. I would not only recommend Voya to stay, but also for photo shoots, and special events such as weddings, birthdays
