Valoraciones de Grand Mercure Hotel

My friend and I had the pleasure of staying at Grand Mercure hotel in Harbin, and I must say it was an exceptional experience. From the moment we entered, I was struck by the spotlessly clean surroundings and the comfortable feeling that enveloped us. The high ceiling added a touch of grandeur to the ambiance, making it feel a luxury 5-star accommodation, all at a budget-friendly price. The highlight of our stay was undoubtedly the comfortable bed and fresh linens. I had the best sleep and woke up feeling refreshed, as if I had slept like a baby. The attention to detail in ensuring a comfortable sleep experience was truly commendable. The hotel staff deserves special mention for their exceptional service. Despite some language barriers, they went above and beyond to assist me with anything I needed and provide accurate information. I vividly remember ALAN CHEN or Chan, although I'm unsure of the exact spelling of his name. He was always attentive to our concerns and questions, taking the time to communicate and ensure we received the correct directions. Their dedication and willingness to assist made a lasting impression on me. In terms of location, the hotel was conveniently located near a bus stop, making it easily accessible from the airport which is around 45mins or less. The ride took less than 10 minutes to reach the high-speed railway station from the hotel. However, I must mention that there weren't many convenient shops in the immediate vicinity, which might be a minor inconvenience for some travelers. Our only issue during our stay was the room temperature, which was quite warm. Despite adjusting the thermostat, we couldn't achieve a comfortable coolness. We resorted to opening the window slightly to let in some fresh air, but leaving it open throughout the night posed the risk of catching a cold. It would be highly beneficial if the hotel could consider providing a humidifier, as the air in the room felt excessively dry. Overall, my stay at this hotel was truly amazing. The cleanliness of the hotel, the exceptional staff, and the convenient location all contributed to a memorable experience. I would highly recommend this hotel to anyone visiting Harbin and would absolutely choose to stay here again on my next visit. The management may want to look into improving the room temperature control and addressing the dryness in the air to ensure an even more pleasant stay for future guests.

Very good hotel, cleanliness and friendly front desk staff. Near to railway station and accessible to local transportation.

Typical local, new and modern 4-Star hotel :) Very nice with many electrical functions in the room: Curtain, toilette, a lot of light switches which shine at night. A huge TV. 2 telephones so that the reception desk can always reach you even on the toilette. The hotel is really nice and new. Important to know: The hotel offers small rooms without windows. As its new and could not be ventilated, the chemical smell is quite strong in this rooms. Suggestions for improvement: Working desk instead of a bistro table in the room. Its too small for working. Install uninterrupted power-supply or two room cards Use of appropriate vacuum cleaners for the carpet floors. Then it will also get clean. Noise reduction in the breakfast restaurant. It is too noisy there. Switch off the outside elevator ring. Not needed and it can be heard in all rooms.

Amazing hotel with amazing helpful staff, location is quite good with lots of options for breakfast even for vegetarian and main chef was also so helpful and made special food for us.i will definitely stay here if i come next time.New hotel with all facilities you need.All hotel staff is amazing and helpful and helped us with everything 👏👏👏👏

I arrived after midnight and the staff at the reception was really professional and prepared everything well. The rooms be dry clean and comfortable and my next time in Harbin I’ll definitely come back

I will back soon . Have a great weekend in Harbin Soon with family 🫶🏻

We really enjoyed our stay at this hotel. Its a bit far from the City center, but it is good value for the money. We stayed at the business suit and where really saticfied with this room!

Bedsheets unchanged with 3 nights stay. Beds badly made up. Shower gel and lotion not replaced despite 5% left.

酒店挺新的離機場蠻近的，車程大概半個小時，房間面積夠大衞生也不錯_前台服務水準極高_很細心，早餐品類蠻多就是時間來不及沒品嚐太多_ 歡迎飲品mini吧:格瓦斯很好喝 環境：比較私密幽靜 設施：特別新沒異味 服務：很細心周道

- 跟小姐妹一起出去玩，定的這家評價很好的，辦入住時候的歡迎飲品真的很好喝，特別想問問酒店這個是什麼喝的，可以網購一下，早餐很豐盛，有好多品類，對於出來玩早餐吃的好真的特別重要，前台也很貼心的送了歡迎小禮品，小姐姐和小哥哥得服務態度也都特別好，還給我們延時退的房，我和小姐妹玩的住的都特別開心，下次再來哈爾濱還會來這裏的

第一次入住這家酒店 首先進入大堂的環境非常好 前台的工作人員也很熱情的向我問好 在辦理入住的期間還很貼心的給我倒了茶水 尤其一樓還有一個茶吧環境很雅緻 小姐姐泡的茶也很好喝 每一個人都很隨和熱情 體驗感太好了 進入到房間還放了伴手禮裏面的小零食真的很不錯 太有性價比了物超所值已經作為下次來哈爾濱常駐之處啦

定之前特意看的評論感覺還不錯，預訂後沒多久接到酒店的電話，很貼心的確認房間訊息並且幫我升級了房間，機場臨時租的車還擔心沒地方停車，結果去了才發現酒店停車場很大停車位很充足，在酒店入住整體感受很滿意，房嫂衞生做的乾淨，酒店的員工碰到都會問好，服務上也很認真負責，感謝前台的鄭姓小哥，知道我是南方人喜歡喝茶，還特意帶我去看了他們酒店的茶吧，房間裏還多送了茶包，房間裏的馬桶是智能還能加熱，這點我很喜歡，再就是早餐，很有東北特色口感也不錯，這家酒店已經被我安利給其他小夥伴了，冬天來爾濱我肯定還住他家

第一次抱着試一試的心態訂了這家酒店，入住之後真的出乎意料的好，進門就有小哥哥幫忙拿行李，前台的工作人員也真的都很有禮貌，享受了超出了這個價錢的服務，酒店還給入住的客人準備了伴手禮和飲料，真的很貼心，從床品得潔凈程度再到一次性用品的質量都無可挑剔，一樓大堂還有個茶吧，環境非常好。堂吧的經理非常的熱情我們一起聊了聊茶文化。下次來還會入住這家酒店，很愉快的一次體驗。

各各方面都特別得好，每次來都感覺到賓至如歸得感覺，前台的服務特別的熱情，要求都盡力滿足，早餐特別的豐盛，品類也別特別的多，白天有健身房可以運動，滿足了運動達人得需求，大廳的也特別的高級