Valoraciones de Hong Ngoc Dynastie Boutique Hotel & Spa

Respuesta del alojamiento: ¡Muchas gracias por tu comentario! Nos alegra saber que tu estancia fue agradable y que disfrutaste de nuestra ubicación céntrica. Ha sido un placer recibirte, y esperamos darte la bienvenida nuevamente muy pronto.

Respuesta del alojamiento: Gracias por hospedarse con nosotros y por compartir sus comentarios. Nos alegra que haya disfrutado de nuestra conveniente ubicación y que la limpieza le haya resultado satisfactoria. Le pedimos disculpas por las molestias causadas por la humedad y el problema con las tuberías. Hemos compartido sus comentarios con nuestro equipo de mantenimiento para mejorar la ventilación y solucionar la fuga. Agradecemos enormemente sus comentarios y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.

Respuesta del alojamiento: Muchas gracias por sus excelentes comentarios. Nos alegra saber que disfrutó de su estancia y apreció nuestra ubicación, nuestras instalaciones impecables y su ascenso a la Junior Suite. Lamentamos que se haya perdido el desayuno, pero nos alegra que, en general, su experiencia haya sido tan positiva. Fue un placer hospedarlo y esperamos darle la bienvenida nuevamente en su próxima visita.

Respuesta del alojamiento: Muchas gracias por su amable reseña. Nos alegra saber que disfrutó de nuestra ubicación en el Casco Antiguo y que tuvo una experiencia maravillosa con nuestro equipo de recepción. Hannah, Harry y Jaybee estarán encantados de escuchar sus amables palabras. Fue un placer hospedarlo y esperamos darle la bienvenida pronto.

Respuesta del alojamiento: Thank you for taking the time to share your detailed feedback. We are sorry to learn that your experience did not fully meet your expectations.Regarding the hotel classification, our property is officially registered and licensed as a 4-star boutique hotel in accordance with local tourism authority standards. Our pricing, facilities, and services are set based on this official classification as well as market conditions.We sincerely apologize for the inconvenience you experienced in the bathroom. Cleanliness and pest control are priorities for us, and this matter has been immediately reviewed with our housekeeping and maintenance teams to prevent any recurrence.Concerning the room layout, as a boutique hotel, our rooms vary in design and dimensions due to the architectural characteristics of the building. While some rooms may have lower ceilings, this information is available through room photos and descriptions on booking platforms, and our team is always happy to assist guests in selecting a room that best suits their preferences prior to arrival.We regret that the room design and ambiance did not align with your personal expectations of a boutique experience. Guest feedback such as yours is valuable and helps guide future improvements.We appreciate your comments and thank you again for sharing your perspective. We hope to have the opportunity to welcome you again and provide a more satisfying experience.Kind regards,

Respuesta del alojamiento: Thank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location near Hoan Kiem Lake and the wide variety of nearby food options and Hanoi coffee spots. It’s a pleasure to know our surroundings added to your experience, and we look forward to welcoming you back again.Kind regards,

Respuesta del alojamiento: Thank you very much for your kind words! We’re delighted to hear that you enjoyed our service and breakfast. Your encouragement truly means a lot to our team, and we hope to welcome you back again soon.

Respuesta del alojamiento: Thank you for your kind words. We’re very pleased to hear that you found our staff friendly and enjoyed our breakfast. Your feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back again soon.Kind regards,

Respuesta del alojamiento: Thank you for your lovely feedback. We’re delighted to hear that our reception team made a positive impression and that you overall really enjoyed your stay. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.Kind regards,

Respuesta del alojamiento: Thank you so much for your kind words! We're thrilled to hear you loved your stay with us. We can’t wait to welcome you back on your next visit—see you again soon!

Respuesta del alojamiento: Thank you for your kind feedback! We're glad you enjoyed our superb location, spacious historical room, helpful front desk team, and breakfast spread. We're sorry to hear about the internet issues during your stay. Please know we're working to improve our Wi-Fi for a better experience in the future. We hope to welcome you back again soon!

Respuesta del alojamiento: Thank you so much for your kind words! We're thrilled to hear you enjoyed our location, cleanliness, service, and team. It means a lot to us that you’d choose to stay with us again — we look forward to welcoming you back soon!

Respuesta del alojamiento: Dear valued guest ,Thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet expectations. We understand your concerns about , and we are actively working to improve this.We appreciate your feedback—it helps us provide a better experience for all our guests. We hope to have the chance to restore your trust in the future.Kind regards,