No.1366 Qianjiang Road, Qianjiang New City, Shangcheng District, Hangzhou, Zhejiang, ChinaVer datos del hotel
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1 noche
Valoraciones de usuarios
9.6/10
Excelente
3633 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones reales
Ubicación9.7
Instalaciones9.5
Servicio9.5
Limpieza9.7
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Todos los comentarios(3633)
Valoraciones positivas(3575)
Valoraciones con fotos/vídeo(893)
Personal de recepción amable(356)
Desayuno estupendo(281)
Fantásticas vistas al río(180)
Buen restaurante(91)
Piscina limpia(46)
Lujoso(45)
Buena merienda/té de la tarde(20)
Valoraciones negativas(58)
Beigeblue
Baiyue Double Bed Room
Fecha de estancia: nov 2023
Parejas
28 valoración
6.0/10
Fecha de publicación: 18 dic 2023
Demasiado caro. El estilo general del hotel es ambiguo y un poco cursi. Materiales de primera calidad con adornos baratos. Las habitaciones están bien: son más grandes y cuestan la mitad que en el Marriott de la misma zona. El aire acondicionado hace tanto ruido como el motor de un avión. La música en vivo en el bar 48 es una mezcla de éxitos comerciales de plástico de todos los tiempos... cualquier cosa menos una propuesta de buen gusto.
Texto originalTexto traducido por Google
Respuesta del alojamiento: Thank you for your review of your past stay with us. We regret that we were not able to provide you with the quality of service you deserve during your recent stay. Your comments regarding areas for improvement will help us to continually better the guest experience. I have taken your comments to our team to ensure that in the future we do a better job of service. I do hope that you will be our guest again and provide us with the opportunity to demonstrate the unparalleled service experience you deserve.
Usuario invitado
Baiyue Double Bed Room
Fecha de estancia: ago 2025
Parejas
13 valoración
10/10
Excepcional
Fecha de publicación: 16 sep 2025
Modern & stylish hotel , great location , right next to Mixc mall, friendly staff, cleanliness
Traducir
Respuesta del alojamiento: 尊敬的賓客,感謝您近期選擇杭州柏悦酒店。很高興瞭解到您很享受您的住宿,並且在我們酒店度過了愉快的時光,我們所有員工都對提供卓越的服務充滿了熱忱。酒店以舒適宜人的氛圍、體貼周到的服務、豐富多彩的體驗款待天下有識之士。誠摯期待您的再次光臨!
Usuario invitado
Bai Yue River-View Double Bed Room
Fecha de estancia: abr 2025
Familias
14 valoración
10/10
Excepcional
Fecha de publicación: 18 jul 2025
Great location. Nice room layouts. Very good breakfast.
There is a mall across the street with everything you might need. Also, the area has alot of nice walkways that are like mini-parks. Great for hitting 10,000 steps. The breakfast has all the high quality standards, such as smoked salmon, omelettes and more, but they also had a few local delicacies that were brought to our table. One surprise was that the package we bought included a dining coupon. I ordered it out of curiosity, and it was surprisingly very good.
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Respuesta del alojamiento: 尊敬的賓客,感謝您入住杭州柏悦酒店,十分榮幸我們整體服務設施讓您感到滿意。酒店以舒適宜人的氛圍、體貼周到的服務、豐富多彩的體驗款待天下有識之士。誠摯期待您的再次光臨!
Usuario invitado
Habitación (cama doble grande), con vistas a la montaña
Fecha de estancia: jun 2025
Familias
12 valoración
8.0/10
Muy bueno
Fecha de publicación: 28 jul 2025
Overall it is a good hotel. We especially like the layout and the design of the room. The view is stunning and the location is excellent for shopping . The long desk and comfortable furnitures. We have a slight issue with the water pressure of the shower which is not strong enough as we would prefer.
Thank you for the hospitality team and had a good stay.
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Respuesta del alojamiento: 尊敬的賓客,感謝您近期光臨杭州柏悦酒店。對於您此次的入住體驗我們深表遺憾,我們已經將您提出淋浴水壓問題及意見反饋給相關部門。再次感謝您利用寶貴的時間提出的反饋,誠摯期待您的下次光臨!
DJ Nellaf
Habitación (cama doble grande), con vistas a la montaña
Fecha de estancia: ene 2025
Viaje de negocios
13 valoración
10/10
Excepcional
Fecha de publicación: 2 mar 2025
Ths hotel stay was great. Hyatt seldom disappoints. A special thanks to Bella for making the stay more wonderful. Will come again and hope to see her soon. Highly recommended to choose this hotel for Hangzhou China.
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Respuesta del alojamiento: 尊敬的賓客,感謝您近期選擇杭州柏悦酒店。很開心瞭解到您很對此次入住感到滿意,同時我們所有員工都對提供卓越的服務充滿了熱忱。酒店以舒適宜人的氛圍、體貼周到的服務、豐富多彩的體驗款待天下有識之士。誠摯期待您的再次光臨!
Tam_Tam
Bai Yue Twin Room
Fecha de estancia: abr 2024
Familias
41 valoración
10/10
Excepcional
Fecha de publicación: 29 may 2024
The toilet of this hotel is quite big. They provide many bottles of water which is so great.
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Respuesta del alojamiento: Thank you for your recent stay at Park Hyatt Hangzhou. I hope that our luxury environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Elizabeth Yap
Baiyue Double Bed Room
Fecha de estancia: ago 2023
Viaje de negocios
29 valoración
10/10
Excepcional
Fecha de publicación: 18 sep 2023
Park Hyatt Hangzhou definitely will be the next hotel to stay for my next business and personal trips to Hangzhou again due to its super good location, great service, fantastic hotel design, amazing hotel environment and satisfied hotel cleanliness. The Hangzhou MIXC Complex is just located at the same location as the hotel and so it is super convenient for our shopping. Definitely it is a GOOD choice!
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Respuesta del alojamiento: Thank you for staying with us and taking your time to provide your precious feedback. We were delighted to know that you enjoyed your stay. Look forward to welcoming you back sometime soon.
M428343****
Baiyue Double Bed Room
Fecha de estancia: nov 2023
Viaje en solitario
5 valoración
10/10
Excepcional
Fecha de publicación: 20 dic 2023
Xavier at the front desk gave me a very warm welcome and the staff all made efforts to make my stay a great experience. Thanks!
Traducir
Respuesta del alojamiento: Thank you for your recent stay at Park Hyatt Hangzhou. I hope that our luxury environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
_WeChat225991****
Baiyue Double Bed Room
Fecha de estancia: jun 2025
Parejas
8 valoración
10/10
Excepcional
Fecha de publicación: 27 jul 2025
good good
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Respuesta del alojamiento: 尊敬的賓客,感謝您下榻杭州柏悦酒店並度過了愉快的入住體驗。酒店處繁華而獨闢清幽之境,居鬧市而無車馬之喧,以舒適宜人的氛圍、體貼周到的服務、豐富多彩的體驗款待天下有識之士。期待下次蒞臨!
laputadapump
Bai Yue River-View Twin Room
Fecha de estancia: abr 2025
Viaje en solitario
6 valoración
10/10
Excepcional
Fecha de publicación: 9 jun 2025
Really good
Traducir
Respuesta del alojamiento: 尊敬的賓客,感謝您近期選擇入住杭州柏悦酒店。希望我們低調奢華的環境和細緻入微的服務讓您在離開之後仍留有久久難忘的美妙回憶。再次感謝您的入住。我們希望能很快再次見到您。
Mohammad yadegarfard
Baiyue Double Bed Room
Fecha de estancia: mar 2024
Parejas
16 valoración
10/10
Excepcional
Fecha de publicación: 13 abr 2024
Park hyatt it's wonderful hotel and friendly staff.
Traducir
Respuesta del alojamiento: Thank you for your recent stay at Park Hyatt Hangzhou. I hope that our luxury environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
MAGED MM
Baiyue Double Bed Room
Fecha de estancia: may 2024
Parejas
35 valoración
10/10
Excepcional
Fecha de publicación: 10 ago 2024
Good location nice staff so clean
Traducir
Respuesta del alojamiento: Thank you for your recent stay at Park Hyatt Hangzhou. I hope that our luxury environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Usuario anónimo
Baiyue Double Bed Room
Fecha de estancia: jul 2023
Viaje de negocios
1 valoración
10/10
Excepcional
Fecha de publicación: 23 ago 2023
Best Hyatt that I have stayed in recent years!
Everything is perfect! The view, the room deco, the afternoon tea set, the location, the customer services and hotel staffs(especially Nancy, she has been really helpful delivering my charging socket back…) generally well-deserved with its good hotel reputation! Will definitely return to stay again if am gonna visit Hangzhou for another time! 👍
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Respuesta del alojamiento: Dear guest, greetings from Park Hyatt Hangzhou, I'm glad you had a nice stay here, and look forward to see you again. Thank you for your feedback.
Karltbc
Baiyue Double Bed Room
Fecha de estancia: nov 2022
Viaje con amigos
28 valoración
8.5/10
Muy bueno
Fecha de publicación: 20 ene 2023
This is a great hotel Park Hyatt is always good and you expect the best from them when you spend 2000 a night. The only issue I had was that the shower was in the middle of the bathroom so if someone takes a shower the whole bathroom gets wet. They quickly changed my room and the rest of the stay was not bad. They have the best toilet. The breakfast was really good they have a wide selection of food and great customer service. They tailor make your eggs
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6/11
Respuesta del alojamiento: Dear guest, greetings from Park Hyatt Hangzhou, I'm glad you had a nice stay here, and look forward to see you again. Thank you for your feedback.
ANCC
Habitación (cama doble grande), con vistas a la montaña
Fecha de estancia: ago 2023
Familias
18 valoración
10/10
Excepcional
Fecha de publicación: 4 oct 2023
Excellence experience
Traducir
Respuesta del alojamiento: Thank you for your stay at Park Hyatt Hangzhou. I hope that our luxury environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.