Grand Mercure Hangzhou Zijingang

Valoraciones de Grand Mercure Hangzhou Zijingang

Grand Mercure Hangzhou Zijingang

99 Shenhua Road, Gongshu District, Hangzhou, Zhejiang, ChinaVer datos del hotel
Grand Mercure Hangzhou Zijingang
Grand Mercure Hangzhou ZijingangGrand Mercure Hangzhou ZijingangGrand Mercure Hangzhou Zijingang
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1 noche

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4.9/5
Perfecto
3038 valoración
Valoraciones reales
Ubicación4.9
Instalaciones4.9
Servicio4.9
Limpieza4.9
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Todos los comentarios(3038)
Valoraciones positivas(3026)
Valoraciones con fotos/vídeo(658)
Ambiente con clase(355)
Desayuno estupendo(325)
Personal de recepción amable(281)
Bien decorado(209)
Diseño fantástico(193)
Estupendo para viajes de negocios(94)
Piscina estupenda(41)
Buffet fantástico(15)
Valoraciones negativas(12)
Usuario invitado
Habitación Deluxe con cama grande
Fecha de estancia: jun 2023
Familias
7 valoración
5.0/5
Excepcional
Fecha de publicación: 17 jul 2023
Estoy bastante satisfecho con todos los aspectos del hotel. Me quedé una noche más y fue genial. El personal de servicio fue cálido y atento, la habitación estaba limpia y ordenada, y las instalaciones estaban completas. ¡Volveré cuando venga a Hangzhou en el futuro!
Texto originalTexto traducido por Google
Respuesta del alojamiento: 短短几個字小美已經感動的不行不行的了,所做的一切,衹為博君一笑,願下次得相遇,如此般美好。
Usuario anónimo
Habitación deluxe (2 camas)
Fecha de estancia: nov 2024
Familias
23 valoración
5.0/5
Excepcional
Fecha de publicación: 24 dic 2024
Very good service, room is spacious and comfortable! The only downside, breakfast’s kinda limited, not much variety. Other than that, good stay!
Traducir
Respuesta del alojamiento: 118/2000Dear guests: Hello! Thank you very much for your check-in and appreciation! I'm glad to bring good times to your trip. Your appreciation has greatly encouraged the hotel and the driving force for our progress. We will continue to maintain enthusiasm and strive to let every guest enjoy a home-in experience. We look forward to your visit again! Welcome back to experience it again. I wish you a happy life!
Catherine cat cat
Habitación deluxe (2 camas)
Fecha de estancia: nov 2024
Familias
3 valoración
4.2/5
Muy bueno
Fecha de publicación: 24 dic 2024
A pleasant and comfortable stay at this lovely hotel. The decor and design of the hotel gives a unique and serene ambience. Service was excellent and staff were friendly and professional. Room is not big but clean and comfortable. The downside is that the room is quite stuffy even in winter cos it seems the hotel turned in the heating system. The hotel provides children’s slippers and toothbrush. There is also a free laundromat with ironing facilities which is really useful especially when travelling with young children. Breakfast variety was acceptable. Location is about 20min from city by car. Overall an excellent stay at this lovely hotel.
Traducir
Respuesta del alojamiento: Distinguished guests: Hello! Thank you for choosing Grand Mercure Zijingang Hotel. We are glad that you had a pleasant stay in the hotel. Thank you for your support and trust in the hotel. At the same time, thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
PaulWT chan
Habitación ejecutiva con cama grande
Fecha de estancia: oct 2024
Personas en viajes de negocios
21 valoración
5.0/5
Excepcional
Fecha de publicación: 23 nov 2024
Great hotel and location. Near to west lake and new hotel. Space of room is amazing. I will come here Again.
Traducir
Respuesta del alojamiento: Beautiful moments, the Mercure Hangzhou Zijingang Hotel meets you by chance, thank you for this encounter, we will cherish it and look forward to seeing you again!
Usuario anónimo
Habitación ejecutiva con cama grande
Fecha de estancia: nov 2024
Personas que viajan solas
2 valoración
5.0/5
Excepcional
Fecha de publicación: 24 dic 2024
Great! 👍 First time here, Hangzhou Clean and comfortable 👍
Traducir
Respuesta del alojamiento: Thank you for your praise and praise for our hotel. We will continue to surpass ourselves and devote more enthusiasm and enthusiasm to provide an unforgettable check-in experience for every guest
Usuario anónimo
Habitación superior con cama grande
Fecha de estancia: sep 2024
Familias
2 valoración
4.7/5
Fantástico
Fecha de publicación: 5 oct 2024
It was a great hotel . The room was so clean also the breakfast had lots of choices. The atmosphere and design of rooms were beautiful.
Traducir
Respuesta del alojamiento: Thank you very much for your affirmation and praise. Looking forward to your next stay. We welcome you at any time.
elham
Habitación superior (2 camas)
Fecha de estancia: ago 2024
Familias
2 valoración
4.7/5
Fantástico
Fecha de publicación: 1 oct 2024
We had a wonderful experience spending time in Hangzhou, especially at this hotel. We rented a car, so the location didn't matter to us, but it was a 20-minute drive to West Lake. Next to the hotel, there's a Starbucks and a Domino's Pizza, which made our first night of stay pretty great. The breakfast had enough options to choose from, and the food was quite fresh. The front desk staff was very friendly and nice, and they answered our questions very patiently.
Traducir
Respuesta del alojamiento: 我們的員工一直在為客人提供熱情周到的服務,讓每一位客人都感到像在家一樣的温馨和舒適。我們一直注重升級和維護設施和環境,確保客人可以享受到每一天的住宿。感謝您對我們的讚揚和支持,我們會不斷提高酒店服務水平,讓您在下一次入住更加愉快。
SindreSindre
Habitación superior con cama grande
Fecha de estancia: ago 2024
Personas que viajan solas
21 valoración
5.0/5
Excepcional
Fecha de publicación: 12 sep 2024
Had a great stay here, staff is incredible and you can ask them anything anytime on wechat and get a reply immediately. Room is very clean and they are not stingy with towels or amenities. Usually hotels have awful hairdryers, Mercure had a good one. It’s a small detail but appreciated. Will stay again in the future! 😁
Traducir
Respuesta del alojamiento: Thank you very much for your affirmation and praise of the hotel. We are always looking forward to your next stay.
CappuccinoPlusAlmondCroissant
Habitación superior con cama grande
Fecha de estancia: jul 2024
Viaje con amigos
3 valoración
5.0/5
Excepcional
Fecha de publicación: 15 ago 2024
This is a new hotel with very stylish design and friendly staff. A nice stay! Would like to come back next time
Traducir
Respuesta del alojamiento: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
Usuario anónimo
Habitación superior con cama grande
Fecha de estancia: dic 2024
Personas que viajan solas
5 valoración
3.7/5
Fecha de publicación: 21 ene 2025
It is ok for one night. The bar was closed at 9 pm. The breakfast was ok. Bedroom was excellent. The hotel is really big and busy.
Traducir
Respuesta del alojamiento: Dear customers! Thank you for your valuable comments! We must review our shortcomings and actively correct them. Try your best to achieve your satisfaction, welcome supervision! Thank you
bigwhitee
Habitación deluxe (2 camas)
Fecha de estancia: nov 2024
Parejas
27 valoración
5.0/5
Excepcional
Fecha de publicación: 31 dic 2024
overall the room is clean, and great service too. the hotel is about 10 mins away from the nearest mrt station.
Traducir
Respuesta del alojamiento: Thank you for your praise and praise for our hotel. We will continue to surpass ourselves and devote more enthusiasm and enthusiasm to provide an unforgettable check-in experience for every guest
Dale Leo Beni
Habitación Deluxe con cama grande
Fecha de estancia: may 2024
Personas en viajes de negocios
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 27 jun 2024
Great hotel with excellent facilities, only let down would be that there are not many English speakers and breakfast is only ok. Otherwise, rooms are spacious, clean, and have all your requirements from large screen tv with plenty of channels to rainfall shower, bamboo toothbrush to bathrobe.
Traducir
Respuesta del alojamiento: 尊敬的賓客您好,感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富,我們也將繼續努力不斷完善各項服務,希望能在美爵與您再相逢。祝您心情愉快,闔家幸福!(Dear guests, thank you for staying and providing us with the opportunity to serve you. The support and suggestions in your comments are a very rare and valuable asset for us. We will continue to work hard to improve our services and hope to meet you again in Meijue. I wish you a happy mood and a happy family!)
Ethan
Habitación superior con cama grande
Fecha de estancia: oct 2024
Personas que viajan solas
10 valoración
5.0/5
Excepcional
Fecha de publicación: 22 nov 2024
I really like this hotel. The rooms are large and quiet and very comfortable. The conditions are hygienic and immaculate. The front desk staff is always very helpful and even allowed me to do a late check out at 2 PM when I asked. The price of this hotel is also very reasonable for a five star experience. One thing to to note is there is not a lot of retail, restaurants or shopping within walking distance to the hotel so you’ll need to taxi or drive.
Traducir
Respuesta del alojamiento: Dear valued guests: Hello! Thank you for choosing to stay with us. We are truly grateful for your love and support, and we are touched by your wonderful memories of your stay with us. It is our duty to provide our guests with a pleasant and enjoyable stay, and we are honored and humbled by your approval. Your positive feedback gives us the motivation to continue striving for excellence, and we hope to have the opportunity to serve you again in the future.
Yuhong
Habitación superior (2 camas)
Fecha de estancia: abr 2024
Viaje con amigos
2 valoración
5.0/5
Excepcional
Fecha de publicación: 9 may 2024
very nice hotel Staff is so nice Room is clean and modern, bed is soft and comfortable Definitely will be back if visit HangZhou again
Traducir
Respuesta del alojamiento: .感謝您對我們酒店的好評和讚許,我們會不斷超越自我,不斷投入更大的熱情和熱心,為每一位客人提供難忘的入住體驗。
JuliaF
Habitación ejecutiva con cama grande
Fecha de estancia: abr 2024
Parejas
24 valoración
4.7/5
Fantástico
Fecha de publicación: 4 may 2024
Location 4/5, a little remote. Hotel bar closes at 8pm which is rather early. Other than that, great stay. I was pleased to discover that windows can be open , despite the high floor 👍Most tower hotels have sealed windows which I find suffocating!
Traducir
6/7
Respuesta del alojamiento: 您的好評對我們來説意義重大,這將鼓勵我們更加努力地學習和改進,讓我們的服務和設施得到不斷提升。感謝您的讚揚和支持,我們期待着為您帶來更加出色的入住體驗。