Usuario invitado
5 de febrero de 2024
The worst hotel I have even been to. The only good thing was the pool. We booked a room for 4 adults, but I think the room we got was a double room with 2 extra beds in it. One of the bed was made of two mattresses kept together. And the cooling was not working properly. We were told that we would have a buffet for all meals as the hotel is fully booked, so we booked full board for two days. But after arriving at the hotel after a long ride from Colombo, they are telling us that they had 8 rooms booked cancelled, so there will be no buffets. After explaining, they said they would give the breakfast and the dinner as a buffet, so we agreed. The hotel said we should make the full payment, so we did it. After some hours, they said that the dinner buffet was also canceled. So we had to stay for one night and leave the hotel. The dinner menu was set, but we had just two options to select from, which didn't have an option for vegetarians. Also, deserts had two options. We had to make changes, which was really stressful. There is no one in the reception when we call for issues, so we had to walk to the front lobby, but still there was no one. We had to wait around 20 minutes for someone to get there for help. Also, there is very limited staff, and they work everywhere in the hotel, not specifically in one section. The staff is not educated with the hotel policies; we asked one person about the policies, and he was not sure, so we had to get to the reception again. As someone who has been to 4 and 5 star hotels, I am shocked that this is a 4 star hotel because the service is not 4 star, the buffet is cheap, and the food selection is not 4 star at all. So I would not recommend this hotel to anyone who is looking to enjoy their holiday.
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