Hoshino Resorts Kai Enshu

Food is good, and tea experience is nice! All staffs are welcoming and kind. Got an umbrella as gift in heavy rainy day, thx KAI~

星野集團下界系列酒店各有特色，主打自己的產品，界遠州主打綠茶為主。酒店內有各種綠茶可泡飲，房間很大面臨浜名湖 ，離遊樂場和大草山公園都非常的近，温泉也非常的不錯，每天早上男女湯會互相交換。晚餐根據當地的情況會不斷改變。我們入住的當天是鰻魚套餐，供應鰻魚為主的各種各樣的日本料理。唯一的缺點是酒店離浜松城比較遠。公共交通等候時間較長的話，叫出租車的話大約6000日元。

淡季旅遊，酒店四圍環境非常寧靜，可以在湖邊跑步可以乘纜車觀光。早餐晚餐非常精緻，賣相味道都好好。美中不足係溫泉略細。

疫情後首次日本遊定了四個星野的酒店 三個界一個奧入瀨 首先最值得肯定的是星野的服務 熱情周到 對比下來在地樂最最滿意的就是界遠州 喝了各種靜岡茶 非常用心了 最敷衍的是界波羅託 用紙折起來裝乾花 茶水吧最豐富也是界遠州 設施的話收購改造的舊的温泉有韻味 新建的反而是快捷酒店温泉 比如界按針 界波羅託 界阿爾卑斯 餐食都很好 衹是遠州更精美更和我的口味 刺身品質更好 交通到濱鬆下來乘公交5 0分鐘走5分鐘 遺憾的是這條公交線會到動物園也是濱松植物園非常好 不知道 沒去 所以界遠州應該會再來 非常推薦 濱名湖水質在日本算一般般

Stayed 3 nights at Kai Enshu. The hotel is just located opposite the Lake Hamanako. Our Onsen Suite is located on the 7th Floor, overlooking the beautiful lake from dawn to dusk. It is also within walking distance to The Lake Cruise departure point and the Cable Car (Ropeway) Station. Nearby, there are also Seven Eleven and Family Mart Convenient Store. If you wish to walk to Kanzanji small little town, it is about 15 mins walk away. Please note the town is pretty quiet during weekday and most of the shops are not open. Our suite is immaculately appointment and it comes with Private Onsen. Though the price is high but it is worth it to book this room category. We booked the Half Board plan (Breakfast and Kaiseki Dinner). They only offered Japanese Breakfast, and no other choices unlike other Kai or Hoshinoya, they do have Western Options. The serving is extremely small, if you are a big eater, this is not for you. Same goes to the dinner, the Kaiseki though it is beautiful and colourful, prepared carefully by the chef using freshly local produce, but in our opinion, the portion has to be right. It is way too small for westerners or Asian who eats regularly. Upon arrival, the staff didn't inform us when the Ropeway and Lake Cruise will be closed, as these are the 2 major attractions they should inform all their clients so they can plan their days. When we were there, the Ropeway was closed for 2 days, and the Cruise, not operating on certain days.  For the breakfast and dinner, most of the dishes are seafood or fishes. We are not very comfortable in eating fish with lots of bones, in our opinion, there should be options as well but there was none. The Tea Brewing ceremony was done in Japanese and we don't understand a bit, more effort should be done to cater to the English speaking audience. The socks provided in the suite was not as comfortable as Kai Yufuin which the quality is better, and it also has the anti slip stud. Please standardized the offering. At the Tea House, there were only 2 types of Cold tea provided where they have 6 dispensers but the tea offered were repetitive for the 3 nights we stayed there, we do not understand the approach. It is a nice resort but there are rooms for improvement.

Wow what a wonderful place! We had a room with a private onsen on the balcony and it was well worth it. We stayed here as a part of a longer Japan trip and appreciated being so well taken care of, from the exemplary service to the traditional and carefully prepared Japanese meals. The views from the room were breathtaking and made for an extra-relaxing weekend. We felt fully immersed in Japanese culture from the tea to the yukata, and we felt welcomed despite being the only North Americans there (as far as we could see). The property is a bit far from the station or the centre of town, but there are still many sights to see such as the amusement park, zoo, and flower park. If you stay, book early and reserve one of the three private onsen rooms, you won’t be disappointed.