Valoraciones de The Yacht Hotel by DC

Respuesta del alojamiento: Estimado huésped: Nos complace saber que ha tenido una experiencia satisfactoria con las instalaciones del hotel, desde las habitaciones con espejos de cuerpo entero, la zona de entretenimiento con billar, el gimnasio, la piscina exterior y el espacio de diseño lujoso. Sus comentarios positivos nos motivan a seguir esforzándonos por ofrecer el mejor servicio. Esperamos darle la bienvenida de nuevo a The Yacht Hotel by DC próximamente para que disfrute de unas vacaciones aún más perfectas. Atentamente, Hoang Linh, Director General de The Yacht Hotel by DC.

Respuesta del alojamiento: Dear DD-BOY, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our hotel’s modern design and beautiful decorations. It’s also great to know that you highly recommend our breakfast and found our location convenient for accessing the port. We look forward to welcoming you back to Ha Long for another fantastic stay! Warm regards, Hoàng Linh - Hotel Manager - The Yacht Hotel by DC

Respuesta del alojamiento: Estimada Sue168, gracias por su reciente estadía y por tomarse el tiempo para brindarnos sus comentarios. Nos complace saber que disfrutó de nuestro servicio, encontró a nuestro personal amable y apreció el tamaño y la limpieza de su habitación, junto con la excelente cancelación de ruido. Sin embargo, le pedimos disculpas porque la limpieza de la bañera no cumplió con sus estándares y porque las opciones de desayuno no se adaptaron bien a los gustos asiáticos. Sus comentarios son invaluables para mejorar nuestros servicios y abordaremos estos problemas a la brevedad. Esperamos darle nuevamente la bienvenida a The Yacht Hotel by DC y brindarle una experiencia completamente satisfactoria en su próxima visita. Un cordial saludo, Linh Hoang - Gerente del hotel - The Yacht Hotel by DC

Respuesta del alojamiento: Estimada familia Sean: ¡Gracias por su fantástica reseña! Nos complace saber que disfrutó de las nuevas instalaciones de The Yacht Hotel by DC y que consideró que es una excelente opción en la ciudad de Ha Long por su relación calidad-precio. Su recomendación significa mucho para nosotros y agradecemos sus comentarios. ¡Esperamos darle la bienvenida nuevamente para otra maravillosa estadía en el futuro! Un cordial saludo, Hoàng Linh - Gerente del hotel - The Yacht Hotel by DC

Respuesta del alojamiento: Estimado huésped: Gracias por su excepcional reseña y por recomendar tan positivamente The Yacht Hotel by DC. Nos complace saber que somos el mejor hotel que ha visitado y que valoró nuestra limpieza y alta calidad. Entendemos su preocupación por la falta de opciones para comer cerca. Para su próxima visita, tenga en cuenta que el restaurante de nuestro hotel ofrece una variedad de opciones deliciosas y nuestro conserje también está disponible para ayudarlo con el transporte a los restaurantes cercanos. Esperamos darle la bienvenida nuevamente pronto y esperamos seguir superando sus expectativas. Un cordial saludo, Linh Hoang - Gerente del hotel - The Yacht Hotel by DC

Respuesta del alojamiento: Dear Darkforth,Thank you for taking the time to share your experience at The Yacht Hotel by DC. We are absolutely thrilled to hear that you had such a wonderful experience. It is very rewarding to know that you appreciated our great location, especially its closeness to the harbor for your sea trip, and enjoyed the great view from your room balcony.Your compliments regarding the friendly staff throughout the entire check-in to check-out process, the very clean room, and the great gym for exercise are deeply valued. We will certainly share your kind words with the entire team as a wonderful source of encouragement.We sincerely hope to have the pleasure of welcoming you back to The Yacht Hotel by DC soon for another exceptional experience.Warm regards, Hoàng Linh Hotel Manager The Yacht Hotel by DC

Respuesta del alojamiento: Dear Esteemed Guest,Thank you for choosing The Yacht Hotel by DC for your stay before your Ha Long Bay cruise and for rewarding us with a perfect score of 10/10!We are absolutely delighted to hear that you had a "Perfect stay" and that you found our rooms to be clean and spacious. It is wonderful to know that you enjoyed our amenities, including the nice bar & service, good gym and spa, and the excellent breakfast.We appreciate your honest feedback regarding the pool view and are pleased that the construction did not affect your experience. We are also happy that your inland-facing room provided you with the quiet comfort you desired.We sincerely hope to have the pleasure of welcoming you back to The Yacht Hotel by DC soon for an even better experience whenever your travels bring you back to Hạ Long.Warm regards, Hoàng Linh Hotel Manager The Yacht Hotel by DC

Respuesta del alojamiento: Dear Ternosw,Thank you for providing your feedback regarding your recent stay. We sincerely apologize that your experience with our service did not meet your expectations and that you encountered difficulties with language communication. We regret any frustration or disappointment this may have caused.We are actively reviewing our staff training programs to enhance their ability to communicate effectively with international guests and to ensure a welcoming and respectful environment for everyone. Your comments are invaluable in helping us identify areas for improvement.We are committed to providing exceptional service and a comfortable stay for all our guests, and we are truly sorry we fell short during your visit. We hope to have another opportunity to show you the high standards of hospitality we are dedicated to upholding.Warm regards,Hoàng LinhHotel ManagerThe Yacht Hotel by DC

Respuesta del alojamiento: Dear Michael Mok,Thank you very much for your thoughtful and detailed review of your stay at The Yacht Hotel by DC. We’re truly pleased to know that you enjoyed our yacht-inspired design, the spacious rooms with porthole details, strong Wi-Fi, and especially the warm, attentive service from our team. It’s wonderful to hear that our staff’s efforts from personalized greetings to timely support during the typhoon made a memorable impression.We’re also glad you found delight in the buffet phở, the craft cocktails, and our compact yet relaxing spa. Your comment regarding the rear-facing rooms not having a bay view is appreciated, and we will continue to explore ways to enhance guest experience in all room types.It is an honor to be considered “Ha Long’s smartest stay.” We sincerely look forward to welcoming you back for another great visit.Warm regards,Hoàng LinhHotel ManagerThe Yacht Hotel by DC

Respuesta del alojamiento: Dear Liliank, thank you for your kind words! We're delighted to hear you enjoyed our spacious, clean rooms and had a great start to your day with our breakfast. Your compliments on our customer service and friendly team truly mean a lot to us. We hope to welcome you back soon to our beautiful city of Hạ Long. Warm regards, Hoàng Linh - Giám đốc điều hành - The Yacht Hotel by DC

Respuesta del alojamiento: Dear Kaya Bird, thank you for your kind words and for choosing The Yacht Hotel by DC. We're glad to hear that you found the room clean and comfortable. We truly understand your disappointment regarding the blocked view. Unfortunately, the nearby construction is beyond our control, but please rest assured that we’re actively working with local authorities to encourage improvements to the surrounding area for a better guest experience. We hope to have the opportunity to welcome you back again soon for a more satisfying stay in Hạ Long. Warm regards, Hoàng Linh - Hotel Manager - The Yacht Hotel by DC

Respuesta del alojamiento: Dear Guest,Thank you very much for choosing The Yacht Hotel by DC and for sharing your kind feedback. We are delighted to know that you were satisfied with the cleanliness, well-equipped facilities, helpful staff, and overall value during your stay.Your positive words truly motivate our entire team to continue delivering exceptional service. We sincerely look forward to welcoming you back to Ha Long and The Yacht Hotel by DC for even more memorable experiences in the future.Warm regards,Hoàng LinhHotel ManagerThe Yacht Hotel by DC

Respuesta del alojamiento: Dear Alex Modesti, thank you so much for choosing to stay with us at The Yacht Hotel by DC during such a challenging time, and for sharing your incredible experience. We are deeply moved by your kind words and grateful for your understanding as Super Typhoon Yagi impacted Ha Long. Your safety and comfort are our highest priorities, especially in such critical situations. We are glad to hear that our staff, particularly Nga and Thao, were able to provide support and make your extended stay and rearrangements less stressful. Your acknowledgment means a great deal to us, and we will be sure to pass along your heartfelt thanks to them. It's guests like you that inspire us to maintain our high standards of service, no matter the circumstances. We look forward to welcoming you back to Ha Long and The Yacht Hotel by DC under more pleasant conditions, and we hope to exceed your expectations once again. Warm regards, Hoàng Linh - Hotel Manager - The Yacht Hotel by DC.

Respuesta del alojamiento: Dear Proffit,Thank you for your glowing review of The Yacht Hotel by DC. We are delighted to hear that you appreciated our high-end hotel, detailed service, cool facilities, tasty cuisine, and refined design. It is our aim to stand out in the area by providing an unparalleled experience to all our guests.Your recognition motivates us to continue delivering excellence in every aspect of our service. We look forward to the pleasure of welcoming you back for another memorable stay.Warm regards,Linh Hoang- Hotel Manager- The Yacht Hotel by DC