Mercure Hai Phong

Valoraciones de Mercure Hai Phong

Mercure Hai Phong

12 Lạch Tray, Street, Ngô Quyền, Haiphong, VietnamVer datos del hotel
Mercure Hai Phong
Mercure Hai PhongMercure Hai PhongMercure Hai Phong
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1 noche

Valoraciones de usuarios

9.2/10
Fabuloso
149 valoración
Valoraciones reales
Ubicación9.1
Instalaciones8.9
Servicio9.4
Limpieza9.4
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Todos los comentarios(149)
Valoraciones positivas(146)
Valoraciones con fotos/vídeo(42)
¡Estancia excelente!(42)
Personal atento(33)
Desayuno estupendo(13)
Ubicación fantástica(13)
Buena ubicación(13)
Estupendo para viajes de negocios(10)
Vistas estupendas(8)
Buena relación calidad-precio(5)
Valoraciones negativas(3)
Usuario anónimo
Habitación superior con cama extragrande
Fecha de estancia: ene. 2025
Personas en viajes de negocios
128 valoración
10/10
Excepcional
Fecha de publicación: 1 mar. 2025
Breakfast spread is decent. Staffs are friendly. Roof top bar is closed?
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Respuesta del alojamiento: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Usuario invitado
Habitación superior con cama extragrande
Fecha de estancia: feb. 2025
Personas en viajes de negocios
14 valoración
9.5/10
Fantástico
Fecha de publicación: 18 mar. 2025
Hotel buffet spread is nice and quite a variety. Bed is comfy and hotel is clean. Hotel downstairs got eatery and brew beer restaurant with food. Overall, i am very satisfy with this hotel. The staff are friendly as well.
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Respuesta del alojamiento: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Judy Dung
Habitación superior con cama extragrande
Fecha de estancia: feb. 2025
Personas que viajan solas
1 valoración
10/10
Excepcional
Fecha de publicación: 5 mar. 2025
Highly recommended. Everything is excellent. Great value for the price
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Respuesta del alojamiento: Dear Ms. Judy Dung, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Thriving JJ
Habitación superior con cama extragrande
Fecha de estancia: oct. 2024
Personas en viajes de negocios
43 valoración
8.5/10
Muy bueno
Fecha de publicación: 17 nov. 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
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Respuesta del alojamiento: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Brian
Habitación superior con cama extragrande
Fecha de estancia: nov. 2024
Personas en viajes de negocios
3 valoración
9.5/10
Fantástico
Fecha de publicación: 18 ene. 2025
Had a good customer experience when I got an issue.
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Respuesta del alojamiento: Reply from the property:Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
M. Waters
Habitación superior con cama extragrande
Fecha de estancia: nov. 2023
Personas en viajes de negocios
24 valoración
10/10
Excepcional
Fecha de publicación: 18 dic. 2023
Lovely staff and clean room. Good location. Convenient to travel around.
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Respuesta del alojamiento: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Artdreamer87
Habitación superior con cama extragrande
Fecha de estancia: may. 2025
Personas que viajan solas
17 valoración
9.5/10
Fantástico
Fecha de publicación: 8 jun. 2025
Nice place and clean.
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Respuesta del alojamiento: Dear Valued Guest, Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Usuario invitado
Habitación superior con cama extragrande
Fecha de estancia: feb. 2024
Personas en viajes de negocios
65 valoración
6.5/10
Fecha de publicación: 22 mar. 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
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Respuesta del alojamiento: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
kiet
Habitación superior con cama extragrande
Fecha de estancia: feb. 2025
Parejas
1 valoración
9.5/10
Fantástico
Fecha de publicación: 8 mar. 2025
the hotel’s nice and clean
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Respuesta del alojamiento: Dear Mr. Kiet, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Twin A
Habitación superior (2 camas)
Fecha de estancia: jul. 2023
Personas en viajes de negocios
37 valoración
10/10
Excepcional
Fecha de publicación: 21 ago. 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
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Respuesta del alojamiento: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Usuario anónimo
Fecha de estancia: jun. 2023
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 19 ago. 2023
Really good hotel with excellent customer service and convenient location
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Respuesta del alojamiento: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Habitación superior con cama extragrande
Fecha de estancia: oct. 2023
Personas que viajan solas
12 valoración
10/10
Excepcional
Fecha de publicación: 30 nov. 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
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Respuesta del alojamiento: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Habitación superior con cama extragrande
Fecha de estancia: abr. 2024
Viaje con amigos
62 valoración
10/10
Excepcional
Fecha de publicación: 26 may. 2024
Very good value for money, location are great.
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Respuesta del alojamiento: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Usuario invitado
Habitación superior con cama extragrande
Fecha de estancia: sep. 2023
Personas en viajes de negocios
14 valoración
10/10
Excepcional
Fecha de publicación: 7 oct. 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
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Respuesta del alojamiento: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Ntastyles
Habitación superior con cama extragrande
Fecha de estancia: oct. 2024
Personas que viajan solas
2 valoración
10/10
Excepcional
Fecha de publicación: 18 nov. 2024
Good services
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Respuesta del alojamiento: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future.Sincerely yours,Quynh Anh - Revenue & Reservation Agent