Hadlow Manor

Lucky this ‘business is going out of business ‘ how can you sleep at night knowing you have shattered the dreams of a young couple planing/saving /working so hard to make their day special. To ring them 12 weeks before their day to say the wedding is off. Shock/disbelief/upset doesn’t even cover it . Shame on you, Your behaviour is reprehensible

Nothing was too much trouble from very friendly and helpful staff. Particularly for evening event as well as for the overnight stay. Room was very clean and bed was extremely comfortable. Excellent tea, coffee and biscuits etc. Lovely venue.

The building is charming. Room wascomfortable and quiet. There was a wedding at the hotel on the day of our arrival. Arriving for breakfast next morning, we were told that as we weren't part of the wedding party they didn't quite know what to do with us!(a couple) We were offered to sit on a table of 10 amongst the wedding guests, lots of them, in a small crowded room.We declined and asked for a table for 2. There wasn't one. We were told we could sit in the bar! Eventually we were offered a garden table and chairs on a patio. This all took around half an hour. At this point we very nearly left. The wedding guests had virtually cleared the buffet. We had to ask for some fruit and there was no coffee. The restaurant manager tried her best.The staff admitted they didn't know that there were any other guests staying! At check out I mentioned our disappointment and the issues. The response was both unprofessional and unacceptable. No one appeared to have a clue about how to deal with a complaint. After emailing management we have been offered a small 'discount' Very poor customer service and general lack of understanding of guest expectations. We stay in hotels all over the UK. This experience was one of the most disappointing.

Superb hotel for the price. Staff were more than helpful and the Chef exemplary. Congratulations to Hadlow Manor you deserve all your stars. Bedrooms maybe a little tired but the grounds, staff, food more than make up for any slight niggles.

We attended the Xmas Buffet evening last Saturday. Food was very limited and was a very strange combination of food for a buffet. Definitely not worth the £35 per per person. Disco was ok, the woman behind the "decks" was miserable, she didn't smile all night. The car park hadn't been gritted and it made it very tricky for people to walk safely and particularly for cars to get out of the car park. We have been to Hadlow Manor several times and really enjoyed the food and entertainment but we will not be visiting again.

Great Venue but not a lot else nice to say, particularly not impressed with the breakfast, this costs £14 for a cooked breakfast which is self service and is not hot and poor quality, plus you eat in room with all the radiators turned off, I suggest take a jumper with you. The dinner dance was also a disappointment not enough staff to serve the food which caused long delays and the music was loud but with too much base. I believe the venue will change to luxury flats next year, I think that’s a good idea Phil