Valoraciones de Guangzhou Hehui Hot Spring Hotel (Baishuizhai Resort)

Respuesta del alojamiento: 尊敬的貴賓：感謝您選擇在十月金秋下榻我們酒店，並與家人共度了兩晚的美好時光。如此詳盡用心的分享，對我們而言是莫大的支持與鼓勵。我們由衷高興地看到，您與孩子們都對這次入住體驗感到滿意——無論是寬敞舒適的小童房、愜意的私人温泉，還是床邊那架備受喜愛的滑梯，能為您全家的旅途增添歡樂，是我們最為欣慰的事。非常感謝您對酒店員工團隊“熱情友好、專業周到”的認可，您提到的小小驚喜能為您帶來温暖，我們也同樣感到喜悦。同時，也十分理解您對自助晚餐價格的意見，我們會將此寶貴反饋轉達至餐飲部門，持續優化賓客的用餐體驗。關於小童俱樂部的適齡活動安排，我們已記錄下您的反饋，並將着手研究如何豐富不同年齡段孩子的活動內容，期待未來能為您8歲的孩子也帶來同樣精彩的玩樂體驗。誠摯期待在您下次到訪廣州時，能再次為您和家人呈現一個更加完美的假期。祝您和家人生活愉快，期待再見！

Respuesta del alojamiento: Dear Valued Guest,Thank you so much for taking the time to share your detailed and thoughtful review of your stay with us! We are delighted to hear that you found our resort lovely and family-friendly, and that you enjoyed the secluded atmosphere we aim to provide.We truly appreciate your kind words about our attentive staff. We strive to ensure that all our guests feel well taken care of, and we’re glad to know that our team was able to assist you when needed. We also appreciate your note about the language barrier – we are continuously working on improving our multilingual services to better accommodate our international guests.It’s wonderful to hear that you enjoyed our buffet dinner and found the pricing reasonable, especially for your son. We’re glad you’re considering trying our Chinese Restaurant and high tea package on your next visit – we’re confident you’ll enjoy those as well!Thank you for the helpful tip about our laundry service and the recommendation to bring extra bathing suits and floating toys for the kids. We’re sure this will be very useful for future guests.We are thrilled that you are considering a return visit and would love to welcome you back to experience even more of what we have to offer. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.

Respuesta del alojamiento: 最最親愛的朋友！感謝您選擇入住廣州合滙温泉酒店以及這麼用心的與我們分享您的入住體驗，同時也很高興您能在此度過一個美好的假期，希望您下次更給我們滿分的好評，因為您的滿意是我們最大的動力。

Respuesta del alojamiento: Dear guests, hello! I'm glad that you had a wonderful holiday in the hotel. Your comments are an affirmation of our hotel environment. We look forward to your next visit!

Respuesta del alojamiento: Dear guest,Thank you for choosing Guangzhou Hehui Hotspring Hotel and taking time out of your busy schedule to give us your valuable online comments and It really gives us the greatest pleasure to know that you are pleased with our property good location.we were most disturbed to learn of your part disappointments which you have encountered during your recent visit at our property.i.e.there are no towel at hot springs,some staff of the children's playground land seems to tired even restaurant didn't refill food after 7pm as wellPlease accept our sincere apologies also please rest assured

Respuesta del alojamiento: Dear Distinguished guest,Thank you very much for taking the time to share your experience with us.It gives us great pleasure to know that you were pleased with our services and facilities during your stay. We appreciate your patronage and look forward to welcoming you back at your next stay!

Respuesta del alojamiento: Dear friend! Sincerely thank you for choosing Guangzhou Hehui Hot Spring Hotel and give us full recognition! Simple and clear words express your affirmation and praise for us, we will continue to adhere to the service tenet of "what you think, gather your pleasure", and create a warm holiday paradise for the majority of domestic and foreign tourists, sincerely looking forward to your visit again.

Respuesta del alojamiento: Dear guests, hello! Thank you for choosing to stay at Guangzhou Hehui Hot Spring Hotel and share your stay with us. From your reviews, we regret that this stay did not meet your expectations and we apologize for that. In the future, we will continue to provide good service and strive to provide guests with efficient, professional service and comfortable environment. We look forward to feeling our progress next time. Have a great life!

Respuesta del alojamiento: 尊敬的貴賓：您好！收到您這篇充滿温度的評價，我們深受感動。非常感謝您不僅選擇了我們，更用心記錄了這些動人的服務瞬間，並願在小紅書與我們分享。您所讚揚的餐飲部同事，兩次耐心、俯身幫助孩子的行為，正是我們“服務入心，不分你我”理念的最佳體現。服務的最高境界，本就超越部門的界限，源於一份真誠待人的本心。您孩子的認可，是對他們善良與專業最純粹的褒獎。我們已在全店通報表揚此正能量事蹟，並會特別嘉獎相關團隊成員。您將這份温暖分享給我們，我們亦將這份温暖傳遞下去。萬分期待您與孩子的下次光臨，讓我們有機會呈現更多美好！

Respuesta del alojamiento: 尊敬的貴賓：感謝您選擇入住我們酒店並分享您的寶貴反饋。我們非常重視每一位客人的入住體驗，並對此次關於小童自助餐政策的溝通不足造成您的困擾，深表歉意。關於您提到的小童自助餐安排，我們在此稍作説明：酒店確有為符合政策的入住訂單額外贈送2位1.2米以下小童自助餐的權益，意在為家庭客人提供更多便利。此權益為酒店主動贈予，而非默認包含在房費中的固定項目，因此在執行時需遵循相應的核銷流程。我們理解，政策的初衷是善意，但在傳達與執行中如未能充分體現靈活與温度，便容易造成誤解。我們已將您的感受同步至餐飲及前台團隊，後續將加強員工培訓，確保在堅持規定的同時，更注重溝通方式與客人感受的平衡。誠摯希望您能給我們再次服務的機會，我們將在政策允許範圍內，盡力為您安排更體貼入微的入住體驗。

Respuesta del alojamiento: 尊敬的貴賓：您好！非常感謝您抽出寶貴時間分享如此細緻入微的入住體驗，並對我們的服務給予“沒得挑”的高度評價。管家小久在走廊的主動問候與夜間及時的指引，能為您帶來温暖與便利，我們深感欣慰。您用“自然又貼心”來形容他的服務，這正是對我們“潤物細無聲”服務理念的最佳詮釋，我們已將此份榮譽與喜悦與他共同分享。同時，非常感謝您關於户外温泉區的寶貴反饋。您提到的池體大小及週末客流情況，我們已詳細記錄，並將作為未來在運營管理與體驗優化上的重要參考。我們始終致力於提升賓客體驗，您的意見對我們至關重要。再次感謝您的理解與推薦，合滙温泉酒店全體同仁誠摯期待您的下一次光臨，願為您帶來更臻完美的放鬆之旅。

Respuesta del alojamiento: 尊敬的貴賓：您好！收到您“體驗感滿分”的評價並對管家小康的服務如此不吝讚美，我們深感榮幸，備受鼓舞。您所重點表揚的“條理清晰、全程跟進、快速解決”，正是我們對於管家團隊專業素養的核心要求。小康能夠以其出色的責任心和專業度，為您帶來“超出預期”的安心體驗，完美詮釋了“保駕護航”的服務價值，我們為他感到無比驕傲。您的“必須安利”是對我們最高級別的認可。我們已將此份殊榮與小康及全體團隊分享，這將激勵我們持續堅守這一標準。誠摯期待您的再次光臨，體驗始終如一的安心之旅。

Respuesta del alojamiento: 尊敬的貴賓：感謝您選擇下榻我們酒店，並分享了這次詳盡的入住體驗！看到您對此次入住感到滿意，我們倍感榮幸。很高興您喜歡酒店清幽雅緻的環境，也感受到了周邊豐富的餐飲樂趣。無邊際泳池能為您帶來“隨手一拍即是大片”的體驗，更是讓我們欣喜不已。您對管家小范“響應迅速、有求必應”的貼心服務所給予的表揚，我們尤為珍視。這既是對他個人工作的最大鼓勵，也是我們持續優化服務的動力，我們已第一時間將您的讚譽與他分享。承蒙您的強烈推薦與再次光臨的期待，我們已備好一如既往的用心與熱情，盼望着在不久的將來，能再次為您創造更多美好回憶！