Hotel room: 0 (zero) star
Hotel location: 4 (four) stars
Hotel staff services: 5 (five stars)
We checked into a room on 1/25/2024 for a 6-night stay. We realized the room smelled smoke even though we requested a non-smoking room. The worst was the bathroom's strong, moldy, foul smell, which is a health hazard and unacceptable. On top of it, the in-room HVAC thermostat doesn't work, which we didn't notice until the next morning. We suffered without fresh air circulation and high room temperature all night long.
The following day, thanks to the friendly, accommodating front desk staff, we could change to another room with no issues like the previous one. Even the room we changed to also has maintenance issues, such as the ceiling light above the nightstand hanging loose from the ceiling and exploding electrical wires. And the bathroom Faucet is loose, etc., unfortunately.
Besides the exceptional overall staff services, the hotel is conveniently located in a local neighborhood, a perfect alternative for tourists who want to experience the truth of Guangzhou. Suppose Baiyun Hotel is positioned as an international five-star hotel. In that case, besides sustaining excellent staff services, improving room maintenance, upgrading the aging hotel, and paying attention to the details is essential. Outstanding staff service or a profound hotel history couldn't substitute necessities such as an operational thermostat or a foul smell in the bathroom.
Having said that, I wouldn't consider Baiyun Hotel when we visit Guangzhou next time, nor would I recommend it to others due to my experiences with the hotel room.
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