Premier Inn Telford International Centre

The room provided was clean and comfortable for my 9-night stay. Housekeeping could be arranged at the reception for the next day's cleaning. Will be happy to return on my next trip.

Good location clean & tidy

酒店服務員態度差，面上一點笑容也沒有，第一晚房間冷氣機聲響極大，完全不能入睡，酒店說沒有房間可以更換，態度極差！下次不會再住！

We arrived to a hotel very late it was around 22.00 finding the entrnce was terrible was walking in circles finally found it. The sign in is self-service and there were no one there. When we got to the room... it wasnt family room it was just double room wit two additional kids foldable beds. Unfortunately when we strted to making beds for kids we couldn't find beddings for blankets and pillows...we stoped.. then i asked daughter to go shower after 5h long drive.... she went in bathroom and there was only 1 face towel and 1 shower towel... so how the rest of 2 adults and 13 years old boy will dry themselfs after having shower? Also there was not even one bottle of water left in the room... and there were no place where to buy one at such hour.... we went again to reception to ask for things that was missing..Unfortunately no one was there and no one helped us... thanks good we spend only one 1 night there and in the morning continued our journey. Im very disappointed with this hotel..... paid a lot and didnt recieved anything at all.

Poor sleep due to noise from other residents in the early hours of the morning. Quilt cover ripped, general feeling of run down and need’s attention

I'd booked a double room for myself for one night, yet I couldn't book in on the app beforehand because it kept asking for details of a non-existent second person. Once at the hotel (and had eventually found the entrance), It took very many attempts for the booking-in point to read my QR code which was irritating. A member of staff had to assist with my booking in because the system couldn't accept a single person booking in to a double room. I was given an accessible room (I didn’t request one) because the online booking presented it as a default. This meant that the bathroom was unusually large and had the full array of accessible fittings; the bedroom had an emergency button on a cord. It’s good to know these provisions exist, but an ordinary double room would have been quite sufficient. From the mug rings and other marks on the circular bedside table nearer to the bathroom (see attached pictures), it hadn’t been cleaned - let alone polished. This was unacceptable and unhygienic. On departure, the car park's vehicle-validation screen in the lobby wasn't showing the correct page; I had to ring for member of staff to come and rectify the fault. On the plus side, the lobby and restaurant staff were all courteous and helpful.

Great location being in the centre of Telford so close to the shops, restaurants and entertainment venues. Cheap price for a one night stay and had free breakfast included. Room was comfortable and quiet with working air conditioning

Is this had been our first experience with Premier Inn, we would never use them again. Our recent experience in early July at PI Caernarfon was superb. For anyone with mobility issues its worth noting that there is no onsite parking, due to hotel being in a pedestrian location. Parking is in 'nearby' multi storey or a patch of grass nearer that accommodates about 10 cars and is full constantly. Lots of nice restaurants around a lake. Reception is on a different level than the one you enter, needing a lift. The very friendly & helpful girl on reception seemed to be doing a 100 jobs = in the restaurant/carrying towels/booking in - all done on the tiniest desk, blink and you could miss it. She was doing other things so took us all a while to book in. The corridors were extremely smelly, like dirty wet cloths and the air conditioning in our room sounded like a plane taking off - so pleased we were only staying one night. Beds were the usual high comfort & it was good to relax in the bath at the end of the day. No one to be seen when checking out