Porlamar

The room is terrible. Patio door can't be locked and anyone either at the apartments or outside can access it. The lady at reception could not be anymore unhelpful if she tried. They simply refuse to change the room for us. TUI will not help in any way

Worst accommodation I have ever stayed in dirty tiny rooms for a family of 4 needs revamp lights not working in room curtains on bedroom instead of a door wasp next on balcony ant no air con staff not helpful apart from the bar man he fab and can’t do enough for you Ended up leaving and paying for apartment some where else was soo bad

We booked for 11 nights at Porlamar Apartment very run down & when we walked in it smelt very musky ,bedsheets were dirty with some stains on the them bed was very low & pillows had yellow marks on them . Bathroom very grubby dirty towels had a stale smell to them like dirty water ,bath was dirty shower curtain had something that looked like blood on them . No coffee pot only coffee lid one socket in kitchen area. Balcony was large & had two sun loungers small table & two chairs that were very old & worn out broken .The balcony had a flower box along it which was full of cigarettes & rubbish .The lock on balcony door didn’t lock anyone could get in .Not much sun on the balcony . As you look from the balcony the view is of a big pile of rubbish . So we ask the manager if we could get a different apartment we said happy to pay extra . The lady manger said we could a different room but as this wasn’t much different to what we had we declined it for this reason . We got in touch with tui on app after a lot of messaging back & forth on our fourth day being there we were told they had four apartments we could look at & to go to reception & they would let s see them but once at reception we were told we could only look at apartments if we took our negative review off trip advisor & put up a nice one we end up leaving as we felt very threatened & unsafe .