Susona Bodrum, LXR Hotels & Resorts

Maravilloso resort

Everything was good. The hotel is comfortable and the staff is very helpful

The best hotel I ever been.

L' hôtel est superbe Le personnel est super agréable aux petits soins pour chacun De l' accueil en passant par le service Mention particulière pour Veysel au breakfast très gentil et le petit déjeuner turque est vraiment à essayer car très riche Pour conclure, je dirai hôtel et service sur mesure Je recommande à 200%

Séjour parfait grâce à un accueil chaleureux ! Merci à VEYSEL qui a un service juste exceptionnel !

I stayed at this hotel in October 2023 as an early birthday celebration with my girlfriend. Due to work currently, we can only see each other every three months. We working hoping for a positive, chill experience. I am also a Hilton Gold member that has stayed all across the Hilton family of hotels; but I have never been so poorly treated by the front office than at this property. I was cheated and taken advantage of by paying over 500 euros more for their sea view room category and then given a lower category that is almost 50% of the cost per night and has no view (photos below). I would like to clarify that my grievances are with the front office. Most of the property staff are friendly, highly competent, and hardworking. Two staff members who were particularly excellent were the gentleman Efe and restaurant supervisor Merve Bilir. They provided excellent service, were genuinely warm people that care about their customers, and are hard workers. They should be the managing the entire hotel Also the food at the resort is very good and on par with any of my stays at the Waldorf Astoria properties. We also enjoyed the spa, which is run by a separate company and provided a great hammam experience Negatives: -We were given the wrong room category. The room I booked was a “King premium sea view” with “panoramic” sea views. Their reservations page is very clear about the room in both photos and its description. Instead we got room 6 with a view of some trees, which was clearly a lower room category (photos below). I typically wouldn’t care if the price difference is minimal, but lower room categories at this hotel are nearly 50% less per night (240 to 270 euros per night while I paid over 500 euros per night). Over the course of the weekend, I ended up paying between 500 to 600 euros more than was necessary for a lower room When I went to the front desk to point this out and ask for a room change, the receptionists agreed with me that this was not the right room and they offered me a free dinner with alcohol included, but they were fully booked and couldn’t move us I agreed and left but didn’t feel that was fair compensation since a 130 euro dinner doesn’t make up for paying 500+ euros for the wrong room. When I came back a few hours later, I asked for a manager and the assistant manager Tarik came out to speak with me. He was completely dismissive and couldn’t care less for what I had to say. He didn’t apologize and seemed annoyed that I was speaking to him and tried to end the conversation as fast as possible. He then informed me that alcohol would not be included in the dinner after it was promised and while he was hurriedly walking away he said he would ask the head manager what else they could do. The receptionist felt bad and offered to send a bottle of wine. During the rest of our stay we never received a bottle of wine and Tarik never got back to us -Their beach club, Frankie, was closed for two full days for a wedding while we were

I have been to Susona with my wife about 3 times now since 2020. We visited first time in 2021 to celebrate our anniversary and latest in June 2024. Overall I would say service at susona is a downhill compared to our previous visits. Susona has a beautiful location and beach accessible to swim. Property may qualify for a borderline 5* now given the service and the experience of the staff. Hotel staff is mostly new and took about 35 mins to check us in. Previously staff greeted you as you reach hotel and not necessarily has same passion and experience, possibly interns. House keeping and room service needs 2-3 reminders to relay the message and avail of required service. Some old staff is still there like in concierge, and are really helpful in suggesting and recommending places around. Few at the concierge is an all knowing bodrum expert and helps as needed. In our room wardrobe door was broken and almost would have fell on us, we had to remind 2 times to get it resolved. Generally in 5* hotels such incidents are taken very seriously. Previous guest relations manager Yasmine would personally check such incidents and ensure customers are comfortable. Breakfast menu is comprehensive but only one or two person speak English and really understand the order. Takes 1-2 takes to get the required order. Frankie beach used to be a place to be but now the music and the manager is only concerned about how to get customers spend more without having listening to details, customer service is at the back seat for the staff. bodrum is beautiful and a regular place for us to visit , however after this experience I possibly will have to choose another hotel for forth coming visits. I would rate not more than 3* for service for a 5* property.

My wife and I had an absolutely incredible time staying at this hotel - the rooms were absolutely gorgeous, the pools and restaurants were really wonderful and so well appointed, and the spa was FANTASTIC. Even better, every single staff member we interacted with was awesome and went above and beyond, from providing amazing restaurant recommendations in town, to coordinating transportation, to just being kind and hospitable in every way. Cannot recommend this hotel enough.