Valoraciones de Kaibang Hotel Geermu

When walking into this former “Swiss Touch Hotel” you feel yourself thinking, the Swiss touch is gone by now. But once you see the breakfast buffet, just wow! Full 5 star breakfast with all Western and Asian breakfast foods you like, good baked goods, eggs to order, even a cheese platter. Even fresh Pork knuckle! The best breakfast in all our Qinghai journey, and that in such an out of the way town.

Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.

Great breakfast buffet. Huge room, but weird shower setting.

This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.

- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.

在西北、享受獨有的浪漫，更要感受優質的住宿環境、這個酒店讓我的大西北之行很舒服，值得推薦、在昆崙山腳下、是一次非常棒的選擇、前台的張玉傑很貼心、還送了我們伴手禮、感謝熱情好客的格爾木

入住要交300元按金，並不會事先告知你有哪些用品是要付費的，退房後扣費也不會説明哪裡扣了錢 實在想不通就打了電話問，人家説我們喝了大瓶的水，一瓶扣15元😂 房間設施有些陳舊了，牆體上還有裂痕，浴室的花灑都掛不住，稍微不小心就砸下來… 早餐餐廳入口是廁所裏濃濃的反味… 我特意升級的房間688元竟然和別人378元的房間是同一間 很噁心的體驗

設施：太過於陳舊了，房間很大電視有點小了。躺床上看電視那是相當費勁了！點外賣機器人無法送到休閑房間這邊，還需要自己下樓去取！WIFI信號那可真是一言難盡！你説沒有吧，它還有。你説有吧，那信號弱的根本用不了！ 衞生：乾淨整潔 環境：整個酒店的環境那是沒得説 服務：專業

不愧為老牌五星酒店，停車場很大，房間也很大，贈飲是昆崙山礦泉水，早餐特別豐富。服務可圈可點。朋友身體不適舒服，和餐廳商量了一下，立即拿來了餐盒幫助打包，必須點贊。

下單時備註了要靠近電梯的房間，結果到店還是給了尾房旁邊的房間。有的房間客人開着門在房間裏吸煙，搞得走廊裏都是二手煙味，真的害苦了我們這些不吸煙的人。其它方面都挺好，前台的工作人員也很好。在格爾木能有這樣一個酒店歇歇腳算是很不錯了！多謝！

目前住過的五星級酒店中最差，最小氣的酒店，欺騙顧客。訂的房型不展示衞浴圖片，以為五星酒店，結果進房間後大跌眼鏡，乾濕不分離，牆壁走管簡直了，可以看圖片1，就算便宜的賓館也不會這樣吧。想和前台打電話，發現房間都沒電話。衹能下去和前台溝通換房間，前台説她和經理溝通，之後反饋經理不同意升級換房間，我説那就不住了。這時攜程客服打電話説房間降價的事情，把情況説明後，客服説她和酒店溝通，最後酒店同意升級換房間。入住後發現地板都是臟東西，想想算了，第二天要去可可西里不折騰了，又續訂一晚。剛好自駕電車可以方便充電。結果到晚上逛回來，洗澡時發現熱水無法調涼，調涼就變冰水，打電話師傅過來調節水温半天還是不行，反饋前台，前台説換個房間或者明天修，最後想着明天行程回來肯定要洗澡，又換房間。房間確實更大了，但搞笑的是家裡人去洗澡，洗澡水情況一樣，熱水調涼不了，調節就是冷水，至此已經很無語，想取消續訂了。更無語的是第二天攜程給我電話説我昨天下午續訂了房間，續訂的房間要搬回圖一那個房間住，徹底被酒店行為噁心🤢到了。立馬要求取消續訂，真的後悔在這裏住了一晚。沒見過這樣的五星酒店，真的林子大了啥鳥都有。建議走環線的人，儘量還是訂連鎖酒店更靠譜 在此表揚下攜程處理事情的客服，真的高效

酒店很新很大，裡面的餐廳服務很好很有質素，服務員很好服務，但是冷氣很熱水很奇怪，冷氣只能出熱風，最後是開窗更好，熱水安裝是反了過來裝，一路等以為沒熱水

房間裝潢真的很好，早餐也非常不錯，價格划算前台也主動給升級了房間，非常滿意的一次入住。後邊東西落下了也幫忙郵寄了。

房間很大、裝修很好，性價比挺高，酒店看着像當地的高檔酒店了，剛入住還挺驚喜的～之前擔心會不會老舊、入住後發現維護得挺好 顯得還挺新的。停車方便。酒店早餐也還不錯。 但是酒店中餐廳衹有包間、去了兩次都滿員（好像是有商務會議），吃飯還得到外面跑着找飯店，太不方便了（感覺格爾木市吃飯的地兒不多 乾淨適口的中式快餐也很少）！再就是房間床邊沒有控制燈的開關 很不方便，房間裏的展示櫃有些雞肋 沒啥功能也不好看 更換成更實用的書桌多好。