Kaibang Hotel Golmud

The hotel nicely upgraded our room which pleased us a lot. The room is clean and spacious. The service is nice. Our bathroom had some problems with the shower, toilet and sink, but the hotel worker has solved it fast. The breakfast choice is wide, however the cheese does not taste good (there were two kinds of them), and there is only sweet bread. Otherwise, we liked the hotel and extended our stay for one more night.

This is definitely a five star hotel by international standard. The location is convenient and the reception was friendly and efficient. The amenities in the room is complete and the size of the room is extremely suitable for a family of three. The breakfast is surprising international and the selections are of a full varieties of both local and international cuisine. A place to be at whenever you're within the vicinity.

When walking into this former “Swiss Touch Hotel” you feel yourself thinking, the Swiss touch is gone by now. But once you see the breakfast buffet, just wow! Full 5 star breakfast with all Western and Asian breakfast foods you like, good baked goods, eggs to order, even a cheese platter. Even fresh Pork knuckle! The best breakfast in all our Qinghai journey, and that in such an out of the way town.

Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.

Great breakfast buffet. Huge room, but weird shower setting.

This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.

- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.

格爾木這家酒店是我們此次西部自駕遊一週來，入住性價比最高的一家👍服務設施比較全，很乾凈。前台給我們免費升級了豪華大房間，很舒適👍 目前酒店中央空調還沒開，服務員很貼心專門送了冷風機到房間。夜晚我們也沒怎麼用，開窗休息更舒適。 要説遺憾就是水温不合適泡澡，雖然酒店房間有浴缸還有一次性泡澡袋，但是水温偏低，淋浴衹能説剛剛好。 這家酒店早餐品類很多，是可以吃飽更可以吃好的類型。到格爾木選這家酒店沒錯👍

格爾木住二晚，第二晚專門換了更貴的酒店因為有浴缸，辦理入住的時候還問過前台房間是否有升級，答覆我已經是最好的房型了～結果泡澡結束去洗澡卻意外發生了淋浴頭就像眼淚水一樣一樣的小～草草洗完出來就立刻聯繫攜程專用客服忍不住投訴一番，雖然已經快到半夜12點攜程客服還是很熱情的幫忙反饋！最後酒店提出給我換房間，由於已經凌晨12點了～我和朋友都想早點休息就沒接受此方案！攜程也表達了酒店像我致歉！ 忍不住點評也是想提醒酒店日常工作檢查的重要性，酒店設施環境與房間配置都不錯，結果一個淋浴頭就毀了所有美好的感覺！引以為戒