Usuario invitado
12 de octubre de 2024
We were aware roadworks were at the site but nobody informed us the road would be fully closed when we got there and had to get out of the car to ask a stranger as no staff outside to advise anyone. Staff would not take us to the spa, we got lost and told the staff who then just repeated the directions verbally and didn’t bother getting up to show us, Freezing cold, paintwork peeling off on multiple walls and ceilings, staff not interested, someone had sat at the table with our name on it and the afternoon tea tray was empty as if someone had ate ours before they realised and brought a new one, not one person asked how everything was, probably because they know what the answer would be, kids splashing in the pool and nobody stopping them, men taking samples of the water while we were still in it, the spa “blankets” that were put on us during our treatment were WET AND OILY AND UNCLEAN and a scratchy decorative cushion was given to us for our necks instead of a proper cushion, afternoon tea quality was diabolical and minuscule, we have already complained to the company and they’ve ignored it so far. We want a refund as it was a horrendous experience for the amount of money we paid for this garbage. Does not even deserve the 1 star.
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