Valoraciones de The Granite Luxury Hotel Penang

The hotel location is fantastic. It's near to shopping malls and the attractions and restaurants are walking distance. We are very disappointed with the room. The room that we were allocated, one of the room's aircon was not working and they sent the technicians to repair it. We requested for a changed of room as it still cannot be resolved after about an hour. We finally moved to our new room after more than 1 hour of waiting. I was kind of looking forward in staying this hotel but the actual vs the photos in the website is very different. There were 2 bedrooms and only 1 is with attached bathroom, the other one is next to the common bathroom at the dinning area. The whole area is very minimalist kind of environment. Toilet has no extra hooks for hanging of clothes. So you'll have to put your clothes or towel by putting the toilet seat cover. The shower screen does not even help the water from splashing out, therefore the floor map is always wet. There is no toilet paper holder and no place for you to put your shower gel etc in the shower room. Throughout the whole day, there is this noise that sounds the aircon compressor sound it's very irritating as it affected my sleep. Overall the hotel service from the attendances are good as they try to attend to the problems but the facilities and the experience we had. I will not recommend or come back again. Totally disappointed!!!