1, Jalan Ion Delemen, 69000 Genting Highland, Pahang, MalasiaVer datos del hotel
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Valoraciones de usuarios
7.2/10
413 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones verificadas
Ubicación7.5
Instalaciones7.0
Servicio7.0
Limpieza7.4
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Todos los comentarios(413)
Valoraciones positivas(297)
Valoraciones con fotos/vídeo(92)
Ofrece servicio de recogida/transporte(23)
Olor extraño en la habitación(19)
Vistas estupendas(17)
Ambiente con clase(11)
Piscina limpia(9)
Habitaciones grandes(9)
Piscina estupenda(9)
Personal de recepción amable(6)
Valoraciones negativas(116)
Usuario invitado
Habitación Deluxe con cama extragrande
Fecha de estancia: dic 2024
Parejas
1 valoración
5.5/10
Fecha de publicación: 8 ene 2025
No comment
Nurul Solehah
Habitación Deluxe con 2 camas individuales
Fecha de estancia: feb 2026
Familias
6 valoración
7.0/10
Fecha de publicación: 15 mar 2026
Lokasi strategik dekat dengan first world..cuma parking agak confusing utk first timer..breakfast dia ok2 je sbb maybe xramai yg ambik breakfast..
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
JassCCL
Habitación Deluxe con cama extragrande
Fecha de estancia: feb 2026
Parejas
38 valoración
10/10
Excepcional
Fecha de publicación: 9 abr 2026
It's a little complicated when we are trying to heading to our room from the hotel lobby, they said the room is located in a different building. The receptionist is so helpful and lead us the way. Clean room and comfortable.
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care
Usuario invitado
Habitación Deluxe con 2 camas individuales
Fecha de estancia: may 2026
Familias
1 valoración
5.0/10
Fecha de publicación: 3 jun 2026
Aircond not working, building is quite old and not maintaining. The hotel breakfast is not nice at all and very less choices.
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Respuesta del alojamiento: Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant department to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hopeto welcome you back and ensure that your next visit will be flawless.Regards,Customer Care
Koh Jasmine
Suite de 2 dormitorio(s)
Fecha de estancia: abr 2026
Viaje con amigos
1 valoración
7.5/10
Fecha de publicación: 13 jun 2026
the room is spacious for 5 adults! super worthy every penny despite the distance from the main area of genting
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Respuesta del alojamiento: Dear Guest,Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.Have a good day!Regards,Customer Care
KinMeng
Habitación Deluxe con cama extragrande
Fecha de estancia: sep 2025
Parejas
74 valoración
5.0/10
Fecha de publicación: 30 oct 2025
Very lousy system, have kiosk, but broken, also need hybrid like half receptionist half kiosk check in.
Some rooms are very far, not very friendly after a long distance drive.
Request for house keeping? You HAVE TO WAIT 5hrs and remind them AGAIN.
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Respuesta del alojamiento: Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you.Regards, Customer Care.
VinayReddy7
Suite familiar
Fecha de estancia: oct 2025
Familias
3 valoración
10/10
Excepcional
Fecha de publicación: 9 nov 2025
Fantisaic place to stay. One of the best hotels in the Genting islands.
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care
Hnin Aye
Habitación Deluxe con cama extragrande
Fecha de estancia: ago 2025
Viaje con amigos
3 valoración
8.5/10
Muy bueno
Fecha de publicación: 28 sep 2025
Very nice view from the hotel.
Excellent services and the most prefer restaurant was Chinese Restaurant at Level 1.
We are very satisfied with every day house keeping in the room.
Keep up your work 😍😍
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Respuesta del alojamiento: Dear Guest,Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.Have a good day!Regards,Customer Care
Fe ccc
Estudio doble
Fecha de estancia: nov 2025
Parejas
11 valoración
8.5/10
Muy bueno
Fecha de publicación: 30 dic 2025
Very satisfied .. will come back agsin
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care
TENMA LGN
Suite familiar
Fecha de estancia: feb 2026
Viaje con amigos
3 valoración
9.5/10
Fantástico
Fecha de publicación: 22 mar 2026
The hotel was overall nice and not as bad as the negative reviews online. Some parts of the room were slightly moldy and dusty, but it was still acceptable considering the location. The reception staff were friendly and professional. Overall, a comfortable stay and worth it.
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care
Usuario anónimo
Estudio doble
Fecha de estancia: oct 2025
Parejas
1 valoración
8.5/10
Muy bueno
Fecha de publicación: 25 ene 2026
such a perfect views but a far from genting skyworld
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care
Usuario invitado
Suite familiar
Fecha de estancia: abr 2026
Familias
5 valoración
7.0/10
Fecha de publicación: 1 jun 2026
Good Hotel / it ok transportation service / good view room with nature view
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
huiennnnnnn
Suite familiar
Fecha de estancia: ene 2026
Familias
1 valoración
7.5/10
Fecha de publicación: 22 feb 2026
So far so good, but the location are not such convenient for those who want to go and stay late at genting there.
Grab prices are fluctuate greatly
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Respuesta del alojamiento: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Usuario anónimo
Suite, 1 dormitorio (2 camas)
Fecha de estancia: ene 2026
Familias
1 valoración
5.5/10
Fecha de publicación: 19 mar 2026
First of all, we were put up at the yanni hotel instead because the delemon we booked was overbooked.
So the Yanni Onsen Hotel's room we were put in was great. The view was incredible when it was not foggy. The room was decently clean. Toilet bowl and bit wobbly, so we were very careful with that.
Service was terrible on account of the fact that we can not just call the front desk or indeed walk up to the front desk to ask for new towels, they need us to walk to the front desk of the delemon hotel to ask.
Think of it as a very big sized condo estate that has 4 to 6 separate buildings blocks and each block house a different "hotel". They are all connected in some way, walkable but can be a labyrinth at first.
On account of us being spillover from delemon hotel, we would need to pay extra to use the onsen. Whereas Yanni guests have access to it free of charge.
It is also the attitude of the staff and their tone that made us feel, whenever they reminded us we were not their guest technically - less than welcome.
Overall, just book the yanni. Unless they are overbooked and you get put up at the delemon instead, then all bets are off.
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Respuesta del alojamiento: Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
Anathan Thangamani
Suite de 2 dormitorio(s)
Fecha de estancia: ene 2026
Familias
2 valoración
7.0/10
Fecha de publicación: 25 feb 2026
This is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
Traducir
Respuesta del alojamiento: Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant department to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Regards,Customer Care