meghan
16 de enero de 2024
Our flights were cancelled and rebooked to arrive a day later. I called the hotel directly to notify them and they confirmed that while I could not be refunded for the first night, that upon my arrival the next day I could check in early. When I arrived the next day they had marked me as a no-show and cancelled my reservation. I was then forced to rebook a room for the nights I was now staying directly through the Hilton app/website as they couldn’t book me directly from their computer. The hotel was also under construction and the lobby and main hall areas were exposed to the 40 degree temperatures outside as the front doors wouldn’t close. Not exactly the most comfortable visit. Additionally, with my Hilton honors status, I am supposed to get bottled water included in my room and they tried to charge me for it. They reluctantly gave me bottled water and implied that they were simply doing this as a one-time favor.
If you want an over-priced hotel near the Disneyland parks with rude staff, stay here! I am a bit annoyed that they are still charging people full price for rooms while the facility is under construction.
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