Changbai Mountain Lvfa Accor Swissotel Resort

Great experience at Swissôtel Changbaishan! The service was incredible from start to finish. We were able to check into our room immediately upon arrival at 11am and were pleasantly surprised with a complimentary upgrade — from a standard queen room to a spacious suite with a separate living area, kitchen, and two bathrooms. A fantastic way to start the trip. The staff were extremely friendly and responsive, offering almost round-the-clock support via WeChat with very quick replies. The built-in translation feature made communication smooth and easy, which we really appreciated. The location itself is beautiful. The European-inspired architecture and charming walking street genuinely make it feel like a small Swiss mountain town — aside from the many Chinese restaurants, of course. It’s a very scenic and relaxing environment. Breakfast offered a great variety of options, including a standard Western/English breakfast along with plenty of Chinese and ASEAN dishes. Something for everyone. The ski center and slopes are just a short walk away, which is very convenient. Do note that this area mainly offers green and blue runs, the mountain is relatively small and doesn’t have more challenging slopes. It’s perfect for beginners or those looking to practice, but advanced skiers may find it limited. We arrived toward the end of the season, so the snow was starting to melt. However, the slopes were still very well maintained, smooth and surprisingly free of icy patches. Ski rentals are available at the ski center. Basic skis and equipment are included free of charge, while gloves and goggles can be rented for a small fee. After skiing, we visited the spa at Club Med, which was included in the room rate. The facility was surprisingly large, featuring outdoor hot springs (onsen-style pools), saunas, steam rooms, and massage services, the perfect way to unwind after a day on the slopes. Overall, a very enjoyable stay and a great destination for a relaxed ski getaway.

The hotel is really great! Staff was so friendly and healthful. This makes our stay memorable.

Great service from Daniel Zhang, there are quite a lot of facilities available in the hotel

This was my first time visiting Harbin, and although I had read many reviews saying this resort was beautiful, I was still worried about transportation. I emailed the hotel in advance, and Coco kindly replied and even contacted me on WeChat to explain how to get there. She also arranged a private transfer from the railway station — such wonderful service! We were on our honeymoon, and Coco surprised us by upgrading our room to a very spacious suite. It was absolutely lovely, and I truly appreciated the thoughtful gesture. I loved it so much! When we arrived, Coco continued to help us with everything. She arranged transportation for our activities such as snowmobile, horse ridge, and feeding elk. Everything went smoothly and exceeded my expectations. Since we were using an eSIM and didn’t have a Chinese phone number, Coco even helped register and generate the QR code we needed for visiting the hot springs at Club Med, feeding the deer, skiing, and driving the UTV. The service was truly outstanding. The resort itself is perfect for a relaxing holiday. There is a Burger King, a small town area with restaurants and convenience stores, and many beautiful photo spots. The breakfast restaurant is lovely, with a wide variety of food. All the staff were attentive and very friendly. I was genuinely impressed and absolutely loved my stay here. Highly recommended!

Personally love it generally as solo traveller. For breakfast choice with wide selection. Just need to go super early for avoid crowds. Surrounding is definitely quiet and suitable for who ever prefer. As people had share this place definitely stay with their own style. I also surprise for upgrade room is definitely a plus for me. I just regret short of time to stay in room as too many things for me to do like skiing. I would recommend those family with younger kids.

Very nice place for a ski trip, rooms are nice and conveniently located.

One of my best & memorable stay so far. The hotel and the surrounding are so dreamy. The various free activities as part of the hotel room package is really worth it. I hope to go back again one day. 管家小魏 is really fast in replying all my queries and helped to arrange my extra drifting activity swiftly.

First time skiing in China - Chang Bai Shan Swissotel. The customer experience was not bad, excluding the experience that no one can speak any English, making it very difficult for us. I would like to give a thumbs up to both Allan and Herman. They were very helpful for us, with prompt responses on WeChat. They were very patient and kind, even though we cannot speak Mandarin fluently. Kudos to both of them. 101 stars! The hotel restaurant experience wasn’t that good for our first morning. We had to line up for the table, and the food variety could be better. Room cleanliness is quite bad, not clean at all, especially in the bathroom. There are a lot of hairs from previous stays, I guess. However, the room service is quite good.

Very comfortable hotel with great customer care