Valoraciones de Pestana Vila Lido Madeira Ocean Hotel

Experience i had at this hotel is excellent. The Staff at the reception very helpful, and efficient. Rooms are renovated well adapted for stay. Would like to note that breakfast is exceptional, been travelling a lot, but that was something, different sort of food. While you eat you can enjoy beautiful view from restaurants balcony. We enjoyed so much other facilities like pool. If you tired of pool, you have very easy access to ocean plus for your safety there is lifeguard. I could go on, but you need to come and experience your self.

Pestana Vila Lido is a super hotel if you are looking to chill out and have instant access to the ocean. Bedrooms are a good size with a really good en suite, especially the shower ! You don’t need to bring shampoo and body wash as it is already provided. I would suggest you bring with you mosquito spray or a plug in as we both got bitten quite a fair amount. Breakfast is well worth paying for as the choice is massive and delicious- the buffet is open until 11 so we tended to have a later breakfast and therefore didn’t need any lunch. The breakfasts cater for all allergens and dietary preferences such as vegan, lactose free etc. just be wary when buying the buffet dinner that this does not include wine and we had an unexpectedly high bill for three glasses of wine coming in at €28! The pool staff are very attentive and will come and grab a parasol and set it up when they see you arrive on your sunbed. The pool is quite a good size however perhaps not big enough to do hardcore lengths in- however,the ocean is very close which you can dive right into ! There is a sauna and steam room however these are quite small and don’t seem to be open every day. There is also an outdoor gym which can be used however again, it is rather small and as it is outside, it does tend to be rather in a sunspot making it harder to use.

Absolutely fantastic hotel with clean modern rooms with amazing views. We love the location and management is incredibly responsive, particularly Cristina, who has gone above and beyond to make our stay special. This is an ideal hotel for families.

We visited the Vila Lido having been shown around in April. The location is spectacular with views across the bay. The staff are so friendly and helpful, the accommodation comfortable and the food delicious. We will certainly be returning.

My wife and I spotted the unique Pestana Vila Lido Hotel when we were on a Dolphin trip on a previous Pestana holiday in Madeira Nov/Dec 2023, both my wife and myself thought this is a hotel where we would like to stay and more or less booked it straight away for a 2 week winter break when we arrived home in the United Kingdom, the Hotel has a Pay on Arrival Policy which gave us some time to save up for a holiday in February/March 2024 The holiday itself, we flew from Leeds and Bradford Airport and arrived in Funchal Madeira Airport, from the Airport we chose the Aerobus (6 Euros per person)which you find outside the arrivals area and this takes you into Funchal and Hotels at various stops, it is to be noted that this service doesn't take you directly to the hotel but at various stops along the route which are close to the hotels, we found out that our stop was stop 15 the Lido area and which is just at the top of Rua Gorgulho where the Vila Lido is situated at the bottom of the hill towards the sea. The Pestana Vila Lido Hotel is even more impressive close up with it's unique shape and the traditional part of the hotel is equally striking and with the check-in procedure a breeze we paid the amount and were shown to our room. Our room one of the Classic Sea View rooms was light and airy with the best views ever of the Atlantic from the room and balcony and dependent which side of the hotel you are on you either have the sunrise or sunset. There were a couple of minor issues with the room and these were pointed out via an online review of our stay so far. To our surprise, the following day we were offered by the Hotel Manager an upgrade to a superior room which was out of this world and had the best views of the Atlantic we had ever encountered, with a view to the West of the Island for the amazing Sunsets. It has to be said that we once again had some minor issue's with the Superior Room and we addressed these at a later internal management review of the hotel. My wife and I like swimming and there is ample opportunity for this with the hotel pool which was awesome and also an option if the sea state is ok to enter the sea safely with ladder access and egress, the area is fenced off and appropriate warning flags raised when the weather is too bad to swim safely. The breakfast facilities at the hotel are perfect with the staff being very friendly and accommodating to our needs which are not extravagant just some tea and a poached egg sometimes, there are coffee machines and an excellent choice of hot and cold food available, you can even sit outside to view the ocean whilst you have breakfast should you so wish. In the traditional part of the hotel is a bar and A La Carte Restaurant where the menu has a variety of options As well as the Hotel Bar and Restaurant where we dined on 2 occasions there are a number of nice restaurants in close vicinity and further to the West is the Public lido which has adjacent bars and restaurants, something for ever

The satff was amazing during our stay! Really loved the location and atmosphere of the hotel! will come back for sure!!! The breakfast was amazing with a great selection of international and local products! The pool with the sea view is great and not too crowded as people go away during the day! There are bars close by as well with good local atmosphere! Franck T.

Memorable stay! Excellent hotel and staff! It will be my hotel every time I visit Madeira Island. Stayed 5 days, the breakfast was very nice . The rooms are also amazing with a great view and very clean. Madeira is a lovely place for holidays and culture.

The access to the sea makes the location of this hotel the best thing about it. The pool area is very bland but the steps to the sea made up for that. The suite was nice, with a beautiful balcony and exceptional sea views. We had a poor experience in the pool bar on the first day when food was not as listed. We got a shrug when we questioned it later. We never bought another thing from there. There is no service to your sunbed, which would be standard in a five star hotel. We were not too impressed with breakfast, while there was a wide selection, it was not all great quality. It was chaotic and messy. The coffee making situation needs to be improved greatly and the staff need retraining and reminded guests should come first. The room cleaning was good but completely inconsistent. Some days they would call at 8.30am, some days you could come back after lunch and no one had been. Turndown service happened some days but not others. It's a very nice hotel, but it needs vast improvement to be a genuine five star. If it was a four star, my review may have been more favourable. We were disappointed not to have booked into a different hotel, as five star service is what we wanted but not what we got. Overall; nice hotel in excellent setting but should be listed as a four star.

Great when things go as planed but don't expect the arrogant staff to help you if you have any changes to your flights. My wife and I had our flight delayed by 24 hours on our first day and were told at the concierge that they can't help us and we need to rebook online or come see them after we checkout. First I'm not sure why you stand behind the desk if you can't complete a simple room extension and second I'd expect at least an apology for the inconvenience. I don't recommend this hotel, pay a little extra for a place that knows customer service

We stayed 14-days half-board in a very spacious Suite Superior Seaview with a sizeable balcony equipped with coffee table set and sunbeds. The bottle of ice-cooled Sparkling Wine along with delicious Hors d’oeuvres in welcoming us is a fine gesture & very much appreciated. The friendliness of every Staff member we met are remarkable, genuine, giving to service whole-heartedly and always with Smiles. The Vila Lido Restautant is excellent, dishes prepared with passion, great, attentive service throughout the Dinner. We got to mention, they spared no effort to do everything in dealing with our concerns so that we can just be eased, satisfied and glad. Particular in our case, as 14-day guests, when craving for a change in the food array is anticipated, we’re given the option for the days that follow just to say what we wished to eat - off the menu & dishes were prepared with the same passion and excellence. Huge appreciation to the Chef… to Luis, Joao & the whole team, Hamza, MD, Leonardo just to mention a few along with those at Flor do Mar Restaurant … specially to Veronica for preparing my favorite Omelett always with her Smile. Many thanks as well to the housekeeping, clean room, fresh, extra towels, the little surprises with fruits, cakes and other sweets … when we got back in late afternoon after a tiring day out is just a nice touch. Pestana Vila Lido is A Home away from Home for us. We have been taken care of, made Our Stay Relaxed & Unforgettable

Pestana vila lido deserve 5 stars. From the moment we arrived we were treated with utmost courtesy and friendliness. All the staff were very willing to help with the most basic of questions. The food is amazing and we really enjoyed the variety of fresh fruit at breakfast and evening dinner. Such a variety of savoury dishes beautifully presented too. We do not have any dietary needs, but no doubt these are catered for on request for guests that do. The hotel is on a hill with a very short walk to the main road where there are small supermarkets, gift shops, bank etc. Buses that go to the harbour which is just a short ride away. Also 'Discovering Madeira' open top sightseeing buses which take you up about 3,000 feet on good roads, offering wonderful views. We were in a very comfortable room with comfortable beds and a nice view of the pool area and beyond for 2 days, before being offered an upgrade. That was equally comfortable with a view looking towards the harbour area. In both rooms tea and coffee making facilities are provided.

Very friendly and helpful staff. The room was spacious with a big balcony overlooking the ocean. On request could park at the hotel. Room service was sometimes very late but friendly and helpful on requests. Breakfast buffet is very complete.

The hotel environment is lovely and relaxed. The staff make this place amazing. There a such a good and chilled vibe from all the staff which is difficult to find in most places. Stayed in a seaview room which is a must to enjoy the calming sound of the waves. Couldn’t have asked for more . Perfect stay and looking forward to return. Thank you all for welcoming us to your beautiful island.

This old hotel is in a five star location. It has been extensively refurbished and externally has been done to a high standard, breakfast is good and the staff are very welcoming, but the basic rooms are 3 star!! Beautiful view from balcony but although rooms have been refurbished and are very clean, there are only two accessible electrical sockets, the toilet cistern often kept running, the telephone did not work, the door did not always lock, the bed settee if open would be across the balcony doors and faced the back wall of the room if you were just sitting on it so impossible to watch the TV. There is a dressing table/desk in the window with no mirror so you have to stand up at the long mirror to dry your hair. A maintenance man came to look at the door and the telephone, but they still were not working properly when we left. Reception is in another building so its a long way to walk if the phone does not work!! It was disappointing, the position is ideal and the staff are lovely but they need to look again at the rooms it was hard to get comfortable in this room.