Premier Inn Frome

So no chance for a shower. Barely enough to clean teeth. Shocking. Didn't like to take it out on the receptionist, who had promised us on checking in that it was in the process of being fixed. Sadly, by morning it wasn't. Any chance of a refund as it wasn't even worth the paltry sum we paid.

We have stayed at this hotel and beefeater restaurant over a number of years as we visit family members who live in Frome, however our last stay this Tuesday and overnight till Wednesday was not the best, the hotel is beginning to show it’s age and the whole place looks and is tired worn out and in need of a makeover, just look at the outside, signage faded, guttering overgrown with vegetation, paint peeling, all in all shabby. Then there’s the Beefeater restaurant, first impressions are it’s filthy, I’ll issue a challenge when you walk in try and find a fabric covered dining chair that is not stained, has food staines or is downright filthy, the tables are worn to an extent where the varnish is sporadic and ingrained. Then there’s the food and prices, not reasonable any more, in fact not value for money. In conclusion we booked for breakfast, which in all honesty WAS good value, however I slightly moved our free standing table and underneath the table leg was a years worth of food waste and crumbs, obviously the table had not been moved and cleaned under for ages, All in all not the best Beefeater we’ve eaten at.

Great accessible room, plenty of space for wheelchair. Helpful staff, nice pub next door for food. Quite a long way from reception to room but no obstacles on the way. Main entrance doors are automatic so easy access. Thanks to Ellie for clean room

One of the best Premier Inns I have stayed in. Room very clean thanks to Kieran. Reception staff friendly and great facilities in the hotel. Room is spacious, has a fan, window that opens, bath and shower and good clothes hanging space. Has a Beefeater on site too.

Perfect location, friendly staff, super flexible, clean room : everything I could wish for. A steady value where you know what you’ll get. My go-to whenever I’m in the area. Through the years I’ve stayed here a couple of times and have been recommending the hotel to my friends.

Without a doubt the dirtiest hotel I’ve ever stayed in. We walked in the room to find a blocked, overflowing toilet and there was thick black mould around the windows, right next to the bed for my daughter who suffers with asthma. And watch out for hot water…. It’ll burn your skin off!

Situated on the outskirts of own. A standard Premier Inn. Very friendly staff. Barman remembered my drink from a previous visit. Plenty of parking places. Does what it says on the tin. Half the price of an hotel in the town centre. You would need a car if staying there. I use it a lot, its fine.

I must say every time we stay here to visit relatives we have the best time. Comfortable friendly great location for parking. When we booked to stay we did not realise it was Mothers Day weekend and it was completely full. However, the staff are absolutely fantastic! Everybody received daffodils too which was a pleasant surprise. The food evening and at breakfast was plentiful hot and delicious.

I was staying here to go to longleat. The hotel was a good distance away. There was good roads to get to the hotel, well sign posted. The rooms were far enough back from the road so you couldn’t hear the traffic. On the hole it was lovely to stay there and I would definitely stay there again.