Extended Stay America Suites - Fresno - North

不怎麼滿意

After driving 5 hours to get to the hotel because of traffic, we got to the hotel around 12:20am. They were updating their ipads and couldn't check us in even though I had called to say we were going to be late. We couldn't get into the room until around 1:15am. It seems like they could have already checked us in and gave us our keys since we had already paid for the room when we got there. We walk in the room and the bed didn't look made, there was trash in the trashcans, there was an open soap bar (that was used and sitting on top of the wrapper), there were no tissues in the box, the cabinets were opened and the bath towels were not folded but were hanging (one on the bar and one loosely laid across the top of the shelf). We were so tired and had to get up early the next morning so didn't complain. We were woken up by the sound of tree cutting? Luckily we had to get up anyway but it seems ridiculous to start something like that on a Saturday morning. Overall a horrible experience and I would never stay there again.

-The night clerk Monique that checked us in was super accommodating greating us the handicap room I reserved but was not available so she gave us another. Completely setup for the needs I requested. Thank you Monique... 👍 room

Overbooked hotel…left to find a room at midnigh We got a call in the evening from the front desk stating they had overbooked. They said they didn’t have room for us after we tried To do early check. They knew we’d be in the area and drinking at a local concert. They said we can check in anytime after the show. That was a lie. Our reservation was canceled by the hotel because we had used a third party to Book the room.

Monique was amazing. The front desk representative and the place is just a great location and everyone’s really kind rooms aren’t bad at all.