We give A+++ to trip.com for trying to help us with this impossible hotel.
We started our trip by reaching out to Trip.com because we had 3 pending room charges from this hotel on our credit card. After approximately 5 calls back and forth with unsatisfactory answers, we gave up and decided to fight the charges with our credit card company, if the pending charges went through(fortunately only one charge went through).
We also asked Trip.com to get the room # and code, which our confirmation said we would need as we could not seem to reach the hotel with the number on the confirmation. We went back and forth with Trip.com from the time we headed to the airport until we got on the plane, trying to get the information. When our plane landed we had a msg. On our phone saying we needed to call the number on our confirmation when we got to the hotel.
This hotel (if that is what it was) was impossible to find. The local taxi driver even had trouble finding it. There was no signage, not even an address number on the building, no front desk or anyone to ask if we were in the right place. Even our taxi driver wasn’t sure he was dropping us off at the right place and wouldn’t leave us until we figured out how to check-in and get a room number& code.
Luckily, this time when I called the number on the confirmation the call went through.
The person who answered the phone explained that to get a room number and code we had to scan our driver’s license and our passport(warning bring your passport even if you’re not going out of the country), luckily we were going out of the country. I had to do all this on the phone, in the dark parking lot, behind the building.
The hotel/tenement/ garden apartment building(whatever you’d call this) told us even though we had a confirmation from them via email we had not finished the required check-in information and they had been trying to get ******* to get a hold of us. At this point my husband kept telling me we had obviously been scammed and should write it off and find another hotel. We just didn’t understand
A) why they called *******, we did not book through ******* but through Trip.com
B) why they had not contacted us directly, after sending their confirmation email, after all they had our email.
C) we also could not figure out why they had not explained to trip.com that we still needed to finish check-in, before we could get our room # and code (if they had we would have been able to call and finish the check-in process in the airport, where there was WiFi and light.
Once we finished the process of check-in, getting our room number and the code to get in we proceeded to our room/suite/apartment. It was nice and clean they get an A+ for that. Unfortunately it went downhill from there. When we entered the bedroom, the only light in the room blinked on and off like a strobe light. My husband looked out our door and saw a janitor a few doors down and asked him if he could fix the light. He very nicely came in to take a look and determined it needed another light bulb and he’d be right back with it and he did exactly that but it wasn’t the light bulb but the lamp that need to be replaced and he said he wouldn’t be able to do that until the morning. We used the flash lights on our phones to prepare for bed.
We left the next morning at 9AM with no further calamities.
If all you are looking for is a fairly inexpensive, clean place to stay, no matter what it takes, or the above information helps you avoid the problems we encountered, this hotel will be perfect.
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