Foyal Suites

"LOCATION . It’s in the city center- close to everything (restaurants, stores, pharmacy, shops, ferry port). It’s a furnished apartment (as pictured, with kitchen, good size bathroom, living & dining room space), bright, clean & well decorated. Ferry dock is only 7 mins walk. We took the boat across the bay to Pointe du Bout (Rafael’s suggestion; only 9 € RT), where we had lunch & strolled around the beach area & shopped. In addition, there’s EXCELLENT COMMUNICATION with the owner, Remi who promptly answered my questions. I had numerous on several occasions. Plus, CUSTOMER SERVICE is GREAT. My husband has some walking problem . Rafael met us at the airport (with transfer fee) when we arrived & helped with our luggages up the stairs. He even stopped at a grocery store with a bakeshop & ATM on our way to the hotel so we could get some food & cash before settling in. Then the night before check out, Remi, asked if we needed help with luggages. He came at 8 am & brought them down for us. -Excellent air conditioning system, which is very important in tropical countries. CONs: - No elevator. Fortunately, someone helped bring them up & bring them down. We were on the 3rd floor. - High security deposit:350€ or $381. We only stayed for 2 nights. However, he said “it’ll be refunded after 1 week”. - Keys. Front door is very tricky. I couldn’t open it initially & 5 people passing by attempted but unsuccessful. The trick is to slowly turn to the left & pushed (seemed so simple). There’s a bakeshop on the 1st floor & a staff there helped me after our 5th attempt. Initially, I called my husband after 3rd try to come down & open the front door but he was LOCKED in. When I left the place, I had to use the key in order to lock the door. Unfortunately, without that, it can’t be opened from inside too. A major fire HAZARD. In the event of a fire & i was out with the only key, my husband will be trapped in. The door lock needs to be changed to one that you can just lock without using a key when you leave (if someone is left inside). The person left inside can easily leave in case of emergency without a key. I showed this to the owner so hopefully this will be addressed for safety issue. -No 24 hour desk. However, the owner promptly answered questions within mins & he even came to help us with our luggages when we checked out. IMPRESSIVE! - Price. When you book online, double check your bill. I thought I clicked on the 95€ room, but the bill showed 110€. I had a family emergency so I wasn’t able to pay close attention to this. This was my mistake. -Minor details: needs trash can & facial tissue box in bathroom"