W Florence

Best hotel experience . Very accommodating and warm staffs. Perfectly clean rooms .  Love it

Nice location, friendly stuff & helpful, they spent more than half hour exploring the area around and even arranging table for us in a good restaurant nearby the hotel  Loved the room lights behind the bed

Very Disappointing Stay – Be Aware Before Booking I strongly advise future travelers to think carefully before choosing W Florence. While the hotel markets itself as a five-star property, the service and overall experience were far below acceptable standards. Upon check-in around 6:00 PM on the first day, there was no water supply in the building until approximately midnight. This is a basic necessity and completely unacceptable for any hotel, let alone one claiming five-star status. The room experience was equally disappointing. In Room 505, the air conditioning produced constant noise, forcing us to request a change. We were moved to Room 105, which had no noise issue but had an overpowering lemon cleaning odor that made the stay uncomfortable. Despite this, we had no choice but to remain in that room for two nights. Service at the restaurant was also poor. Staff appeared disengaged and unfriendly, including one blonde waitress. On my final day, I sat at the restaurant for breakfast before check-out, and no one approached me to provide a menu or assistance. The front desk experience was equally underwhelming. Staff were not welcoming, and I had to initiate interaction just to request short-term luggage storage. This level of service falls far below what should be expected. Overall, this was a highly disappointing stay. The hotel may present itself as luxurious, but the service quality does not reflect a five-star standard. Travelers should be aware and manage expectations before booking.

Amazing Florence location with friendly staff. A beautiful and new modern hotel and great breakfast Thank you

生日入住，送了香檳🥂蛋糕🍰。其實酒店有時候就贏在這不起眼的細節上。交了天價110€的停車費，也不影響我給你五🌟👍

離火車站很近 電梯小的像快捷酒店 整個酒店感覺也很像快捷酒店 陽台房就是看酒店內部的景色 😂😂 晚上還有bar那個聲音震天響 真的很吵 基本上沒有下一次了😔

酒店位置很不錯 攜程服務熱情❤️

Если вы не любитель „антиквариата“ и пыльных интерьеров, W Florence — ваш выбор. Отель в современном здании, с актуальным дизайном и ощущением абсолютной новизны. Номера: Очень чистые. Главный плюс для меня это удобный матрас и качественная шумоизоляция. Несмотря на центральное расположение, в отеле очень тихо. Завтрак: Хороший выбор блюд, всё свежее. Маленький совет будущим гостям: бронируйте завтрак заранее через Trip.com, это реально выгоднее. Услуги: Порадовал тренажерный зал. Также удобно решен вопрос с парковкой. Она платная, находится в соседнем здании, так что за машину можно не переживать. Идеальный вариант для тех, кто ценит уют  и комфорт.

房間 進去先是有異味 禮賓送行李的也聞到了 然後説換房間給帶去看了兩個房間不是更小就是格局巨詭異.忍着沒換繼續住，結果空調跟沒辦法調節一樣巨冷.也忍了.然後洗澡下水道壓根不下水，直接快把整個房間都淹了.叫了半天前台換房間等了快半個小時才處理完，然後換完的房間，有玻璃渣，腳都劃破了！離譜至極