Senza Garden Holiday Club - Ultra All Inclusive

NOT A 5 STAR! I would be kind and say 2 star at best. Where do I start…. The hotel room was crawling with ants, the shower was covered in limescale along with missing tiles, the sink was barely on the wall as it was just welded to a rod and filler which was barely sealing it to the wall at all. The floor in areas was lifting, the beds looked already used as the bedding wasn’t neat and was Infact dirty with staining and visual dirt. The toilet still had previous users stains along with female sanitary products in the toilet bin. The walls, floors and windows were very very dirty. There was no safe to secure any valuable items. We raised these issues to staff who got very loud and angry about this and we were told we haven’t met our LoveHolidays rep yet. We didn’t care about a rep but we were told if we don’t have a meeting with him he can cancel our transfers back to the airport including our flights! Apparently the meeting was to confirm our transfers and flights (which I’ve never heard of) so we had a meeting and it was to try sell us excursions and group trips etc. we requested our room to be changed to which they told us this wasn’t possible so we asked for cleaners to attend to our room which we were told the rooms are only cleaned every two days. We went back up to our room to have a look online at other options but there was no wifi. We come back to the lobby and they told me it was a charge of £41 for the weeks worth of wifi to which I told the receptionist I only needed it for the afternoon. I was made to pay the full £41!!! We immediately booked the earliest flight home (the next morning) and we slept ontop of the bed in our clothes until we could leave as the sun come up. The hotel refused to book us a transfer to the airport until another member of staff intervened. We had to pay in advance a sum of £113 for the transfer which then took us to the airport. Highly highly recommend staying as far as you can from Senza Garden. Our 7 day all inclusive lasted less than 40 hours! Disgustingly rude staff, disgustingly kept facilities, disgustingly kept rooms, disgusting place to be.

We are currently staying at senza gardens and i wouldn’t recommend it to anyone - I made my 1st complaint to my holiday company 5 hours after arriving 9am Monday morning and asked to be moved asap -2 days later we are still in this hell hole and love holidays are s**T It’s dirty , un kept , the food is inedible , entertainment is c**p the rooms are dirty , old and bedding consists on 1 white hospital style blanket , the staff are smoking while working ( I use this term loosely and the first waiter I meet asked me for euros) This place could be nice but it needs alot of work and updating I’m not normally a moaner but I’m very disappointed- it’s definitely not a 5* and I would never use love holidays again- there rep was shocking and very un helpful

I booked before I read reviews, thos is not a 5 star, the room was not as advertised it was so out dated and dark the view from room was good though. The staff were very helpful and friendly but things let the ace down only 1 bar staff meaning ques of up to 30 people waiting to get drinks, the drinks in bar area coffee ect were above a drain which stunk really dirty and could of been sorted if cleaned with some hot water. The toilets for the bar and pool were not regular cleaned. Food was really good. The whole place is situated in the hill side which is lovely but every thing is spread out so you will be walking up steep hills

The worst all inclusive hotel I have ever been to. We found the room we were staying in a complete mess... I added the photos. There was an actual hole in the ceiling the bed was falling apart, everything was dirty and I mean DIRTY we had huge spiderwebs in the room and I had to clean the toilet myself... I'll spare the details. The food was a catastrophe. I had horrible pain in my stomach throughout the trip, as well as bloating, while my partner only ate fries and rice for a week because everything else was made really poorly. They can't even manage to cook chicken in a way that it's not pink on the outside. A safety hazard. On hazards... Well there are a few biological hazards here... Let's start with cats and birds that walk around in the dining area and even jump on tables... Not to mention the stench next to the pool bar... It smells like puke 23/7 and that is very concerning. The smell is so bad we stopped getting anything there after the first day. And the overall cleanness at the dining area is horrible, example: we saw a chicken bone laying on the floor throughout the whole day and nobody picked it up... Even between meals... There were three meals in-between before the thing was gone. The "entertainment team" are very motivated. They keep playing the same music at the pool every day and keep harassing grown men with actual whistles so that they would play games in the pool. Which is a really weird thing to do... To grown adults. Most of the day they just blast music that nobody wants to hear at the volume that you can usually only find at the clubs. So no relaxing there. The "Aquapark" is more silent than the main pool. The problem is, is that there is no shade whatsoever throughout the whole day. The only people there are parents with their children because of the slides. And then there's the beach. Which is so full that it kind of reminded me of the videos that people get shown to feel bad for the farm animals that are held in bad conditions. Aside from that there is no entertainment. I have never been this bored on a vacation in my life. We also got treated very rudely by the staf trying to sell us trips that we didn't want to have. They even actually tried talking us out of visiting Alanya on our own because "there is nothing to see there". There definitely is. If anything the day in Alanya was the only day worth being here. We are so disappointed and saddened about the trip. I hope this review helps other people not to waste their vacation and money like we sadly had to.

Rooms, pools and restaurant clean. Beds extremely hard. Hotel is built into cliff face and different buildings built on different levels. We were near the top of the cliff and had an extremely steep walk to beach, restaurant, spa or shops. Steep, uneven steps and ramps to navigate. Pool areas lovely - 3 pools at different levels. Kebabs offered at lunch times at our pool which my husband enjoyed. However, 4 days in to holiday he had a dodgy tummy and didn’t eat after that. Since returning home he’s had tests done as he’s still suffering (6 days later) as the doctor thinks it’s food poisoning. Visited the fish restaurant one evening - food quite nice. It’s a set menu only. Drinks on the complex are really watered down. I’m a lightweight with alcohol and I drank quite a few and couldn’t feel the alcohol, which is unusual for me. Spa was great.