Joivy Haymarket

I stayed here for 3 nights in “small single” room 9. I was a bit apprehensive after reading the reviews but I must say I was pleasantly surprised. It was not cheap but the price of hotels in central Edinburgh is extremely high. Location at Haymaket is perfect for tram arrival from the airport. Plenty of breakfast options nearby. The no staff set up is unusual but if you follow the email instructions properly access to the building and room are not a problem. The room was small and not serviced during my stay which requires you to be neat and tidy. Obviously keeps costs down. Plenty of storage space and very quiet with a view of gardens behind the property. The communal kitchen gives it a bit of a hostel feel.

An absolute cynical scam. There is no receptionist so no one can complain about things that are health and safety issues. Stay absolutely away from this please with a customer service who is not on site and can not do anything but, specially stay away from rooms 12, 13 and 14 the noise pollution coming from the water pump is just unbearable...honestly I will find my way to trigger an inspection of this rat hole ...

This place is horrid. If I could give it 0 stars that would still be generous. The bed sheet is stained. The mug in the room is filthy. The shower is mouldy. There's no soap in the bathroom. I called them help line for some 2 hours ago but nothings turned up. It's hotter than hell. There a loud noise coming from outside the room every 20 seconds or so that sounds like a clapped out fridge. I can't work out how to lock the door from the outside (it's this weird electronic lock you unlock with a link from an email, no physical key), so I'll have to take all my stuff with me when I go out. Avoid this place like the plague ridden cesspit it is!

The rental was directly above a night club where they played music til 3am - this was never disclosed. And the music is LOUD! and they also don’t have shades to block out the early sunrise - the location is within walking distance - but the lack of sleep was brutal. I’ve reached out and they have not responded. Would. Not stay there again.

This was an odd experience! Mixture of awful and really good, with a couple of changes this could be a brilliant place to stay… Great: 1. Location - almost opposite the entrance to Haymarket train station so perfect location for this end of Edinburgh, access to the airport and easy walking distance to Murrayfield for concerts and sports 2. Room size - we were in room 25 on the top floor and was huge with a big window and street view. 3. Full size fridge and kettle, tea,coffee, mugs, glasses, cutlery etc in the room were very useful Not so great 1. Getting in - I booked last minute through *********** and I’d been sent a message on *********** ( into the inbox on there) telling me to check in online - I thought I’d done what I needed to do and was sent a confirmation number and PIN no. I’d read the reviews and knew you needed a keycode for the door so assumed this was it. It wasn’t it!! When we arrived the code didn’t work on the keypad, someone coming out let me in so we waited in the lobby , I called the number on a piece of paper on the door and they told me off for not doing an online check-in, I said I thought I had and I went back and onto the link I’d been on while we were on the phone and it didn’t work. She said she’d email me another link to do it but nothing came through. While we were waiting in the lobby just finishing on the phone a lady walked past, I caught her attention and she did work there and in fact had a laptop on a desk where she could check me in!! I hadn’t even thought to look round the corner and she must have heard me on the phone but didn’t offer to help! After being gently told off for a second time for not checking in online using a link that didn’t work, she kindly checked me in using her laptop and gave me the keycode for the door and the complicated 6 digit code for the door handle on a post-it. She was really nice and obviously very used to people being baffled by this check in system. 2. The en-suite - it’s literally the size of a very small wardrobe ( in a massive room with loads of space for a larger en suite), with a shower and screen that have seen better days, the shower grout and silicon has lots of black bits and the whole bathroom can only be described as a bit gritty. The ‘toiletries’ are a tiny bar of soap and some sachets.

How can this rate as four star? Mouldy shower cubicle, tiny bathroom, uncomfortable furniture, indifferent guest support and very noisy outside (mainly from the trams). Strongly recommend avoiding thus hotel.