Little Forest Studio Management
10 de agosto de 2024
When we checked in, the complimentary tray at reception was nearly empty. We didn’t even realize they provided complimentary shampoo and body wash because the staff didn’t mention it—they only asked if we needed towels. As photographers on a business trip with bags full of gear, we didn't have space to carry our own toiletries, so we ended up having to shower without any.
The next morning, as we were checking out, we noticed that there actually were complimentary shampoos and body wash available. It’s really important that the reception staff inform guests about these amenities at check-in and ensure the tray is restocked promptly. Otherwise, it’s unfair that some guests miss out on these essential items. It was a bit frustrating to say the least.
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