Kootenay Park Lodge

We didn't read the reviews before reserving. When I walked into the cabin, I immediately second guessed our choice. It is very rustic. The windows and coverings are old. The locks for the door are terrible. There are only 2 outlets in the whole cabin. The bathroom was long and skinny. We had to slide past the sink to get to the toilet and shower. There was maybe 1 1/2' between the sink and the wall! I woke up in the middle of the night to scratching. I turned the light on and saw a mouse come out of our bag on the table and run out the door (which is not sealed tightly). We went through the rest of our luggage and locked it securely. Before I could go back to sleep, I heard another noise. Turned on the light and saw another mouse run across the floor. We arrived on motorcycles, so we couldn't sleep in our car or head to another place...this place is about 30 miles from the next town! I haven't tried to get any refund, as past reviews state that they will not. We paid a lot of money to share a room with the wildlife!

The cabin was a cute as could be, but it was not very clean! Needs deep cleaning AND just a good day-to-day cleaning. The property was exceptionally beautiful and well cared for. I'd stay again in a heartbeat but for the cleanliness issue

The mice running around my room was the worst part of the experience! I had 2 nights booked but checked out after only one and they would not refund me. When I arrived in my cabin I first noticed that the light fixture was filled with hundreds dead bugs and looked like it had never been cleaned. I was sitting on my bed in the evening on my phone when I heard a rustling noise in the bathroom. I looked to see a mouse running along the brim of the garbage can. It then ran into my room towards my bed. I scared it and it hid in one of the many cracks in the cabin. The moment I turned out the light I heard the mouse running along the floor, I would turn the light back on and saw it scurry back to a crack. The thought of it climbing up on my bed while I slept was too much. I opted to sleep in my vehicle instead. But……. As I settled in my car at 1:00am, I heard a loud scratching sound under my hood and in my dash. No doubt the mice followed to my car as this is where I had my food stored. I turned on my vehicle and moved to sleep in the main parking lot away from the cabin. Needless to say I did not sleep much. When I returned to my room at sun up, there was indeed mouse droppings on my bed, yuck! Not only that but the restaurant was shut down. I was told in an email that upon check in that I could still order breakfast for the morning. But when I checked in the person behind the desk said they did not know anything of it.

The cabins are cute and it’s in a nice area. There is a lot of potential for this place, but it’s need some work. There were no dinning options, the door lock was questionable and the shower and toilet leaked. We also had a mouse in the cabin

On my way to Kootenay Park Lodge I received an email 1 hour prior to their office's closing hours. I was told to let them know when I would arrive, else I could knock on their doors. I arrived at late night and attempted to communicate with them with all the different channels they provided in their initial email, this website, and their website. I received nothing back then, and nothing back now. My partner and I attempted to locate their office of which was not marked on any sign. We opened the door of one building and found it to be the cafeteria. The office had nobody inside either. The creak of the door and the dark mildly dilapidated interior gave horror movie vibes so after a quick look we noped out. We went towards the gift shop as a last chance to locate someone and on the way there a random dog just started barking very aggressively. It lunged once but otherwise stayed in the corner and went back to sitting so maybe it was tied up or something. Nobody in that building either so after another attempt to get in contact with them, we just left and slept in the car down the road.

The cabin itself was quiet and clean however the restaurant was closed and has clearly been closed for a while despite their website saying its open 7 days a week for all meals. We had to drive 40 minutes to buy gas station food for dinner. The wifi is also poor, there is an aggressive dog tied up out front and they lock the gate to the property so getting out in the morning was difficult.

My wife and I went here for our anniversary because the photos online make this look like a cute quite little get away. When we arrived the 2 front desk workers spoke barely any English to the point where we were googling images of a deck of cards to see if they had any for sale. The restaurant had an opening time for dinner from 530-730 we were there at 615 and no one was there. There was a bell you could ring and wait we did this and no one came. The nearest towns are 40-45 mins away Finally my wife was using the washroom in our cabin and noticed a chewed up toilet roll with mouse poop beside it. At this point we left and went to radium for the night. This cabin was just under 300 for the night and was not worth it at all.

Very hard to communicate with staff. No dining options. Some of the cabins in very poor condition. Improper installation of hot water tanks made the property very unsafe and a hazard to patrons. Smoke alarms did not work in cabins. Property has potential to be very beautiful, but in need of many, many repairs and improvements.

Unhelpful staff & they email wifi instructions as well as every other piece of helpful information that you can't get without wifi